CVS — Local services in Manor Township

I use this pharmacy because it is close and convenient to my home. But I will be changing to a different one, for multiple reasons, but mostly because of the service. I have received wrong quantities on prescriptions several times. To their credit they did correct the problem after a lengthy discussion and another trip to the store. I've been told that I am not in the system after giving my name and birthdate three times. The person behind the counter called over another employer and they finally said to me " that is Richard with a 't' correct?". I'm sorry it's a common name and shouldn't require two employees to enter into a computer. And these are the people filling my prescription?

Their App is a mess, it does not match what they tell you in person and many times I've been unable to fill a script on the app but call in and have it filled. Usually after 15 minutes of pressing through the automated system or even worse, lately they won't answer calls, you have to leave a message and they call you back. Which can be up to an hour later. The final straw was when I was told on the phone, "if I would stop talking and listen they would answer my question."

Don't try to read a name tag on a employee they are blank white tags that look like a kindergartner tried to write their name on them with a black sharpie.

Just over all a disorganized, non-customer based...

Dear Clint, as the manager of the pharmacy, please note that when customers call to complain about the service or any mishaps, it is not a personal issue for them, but it is a problem that needs to be addressed. Customers usually call only when there is an issue and they expect prompt solutions. It is important that you do not take any frustration expressed by customers personally. A simple and polite conversation with the customer would resolve the issue. Understand the customer might not be a trained pharmacist or is aware of CVS policy as well as you know it. When you cancel their prescription, you should call the customer and let them know, they should not find out by opening the app and be shocked when they go to pay for their prescriptions. You should not hang up on them, yell at them, or use inappropriate language. As a leader, it is your responsibility to handle the situation calmly and professionally. Please note that the customer will be without their medication for three days now, and if any harm comes to them due to this delay, legal action may be taken. So, please ensure that such issues are handled in a prompt and professional manner. CVS Corporate has been advised...

I don’t often write reviews, and I am not a demanding person. However, I feel like others should be warned. This pharmacy has made so many mistakes it’s appalling. They ALWAYS seem to be short staffed. I make a point to be very pleasant and kind to whoever is helping me because they have usually just delt with a very irritated customer. (Who’s complaint I can totally identify with. That, however, does not mean I have license to be rude and unkind to the staff.) Sometimes they are pleasant back and sometimes they are really miserable. Despite my sympathies for the staff, this location has messed up my prescriptions so badly, it resulted in me being without it for over a month. They called the wrong dr to request a prescription refill (which was, of course, denied). They then claimed to not have the information for the actual prescribing dr, despite having filled this prescription before. Whenever I would call to call to get it straightened out, they were very short and always hung up before I could finish explaining. They always seem to have some sort of slip up going on. We will...