T-Mobile — Local services in Mansfield

Approximately two months ago, I purchased a new phone (LG Velvet 128 GB) from this T-Mobile store (Lexington Ave. Mansfield). I purchased the insurance as well which I thought was the responsible thing to do in case of an issue. Beginning March 29, the phone started acting up. Spotty service, dropped calls, and missed texts were the main issues as well as the phone, on its own, going to "emergency call only." Between then and now, I tried to get in the store, which has been closed off and on, apparently because of covid. They opened this past week (4/12) and I finally got in on Wednesday. I was there for about two hours, waiting while they checked the service and the towers. According to the man who serviced my phone, the problem was the phone itself. He told me I'd need to drive to the nearest T-Mobile repair shop which, he said, is in Fairlawn. It wasn't until I questioned him about my having to do this that he mentioned contacting the insurance company. During this time, the manager of the store, Justin, was in the back; I know this because he came out momentarily to help another employee, and I recognized him from a previous encounter. He never came out to intervene with my situation which was bothersome to me. In order to do something - anything - I had my old phone reactivated and went home and phoned the insurance company. By the way, T-Mobile never gave me information about the insurance company when I made my new phone purchase in February. I had to ask for a phone number.

I called the insurance company and was told I would get an email within 24 hours; I didn't. I called them this morning (4/16) and was told my claim was denied because they didn't have record of that particular phone, an LG Velvet 128 GB. Seriously, T-Mobile sold me an insurance policy that doesn't cover the phone I bought from them. Needless to say, I'm beyond angry. I attempted to call the T-Mobile Lexington Avenue store...no answer. I phoned the T-Mobile Springmill Ave. store and was told the Lexington Avenue store is closed again because of covid. Apparently, they're either extremely unlucky or extraordinarily careless.

I'm going to call T-Mobile corporate headquarters, contact the BBB, and contact Sprint as well. The Sprint/T-Mobile merger is problematic from what I can see. Try Googling T-Mobile and what you'll find is countless commentaries on the T-Mobile towers and service in general. Would I recommend Sprint? Yes. Would I recommend T-Mobile? That's a resounding NO. My family is currently reviewing our plan - there are four of us on it - and the consensus is that unless this is resolved, we'll be moving on to...

You must give T mobile the opportunity!!! . I was with Verizon for 4 years. I've never been taken advantage of so much. I had 8 lines through my buisness , from the start to finish with Verizon I was so depressed at how much they wronged me lied to me over charged me etc. I went to t-mobile hoping for better but after Verizon I was hopless . Met store manager Darin Fink and buisness rep Brandon Beach , mobile expert, and let me tell you he lived up to the title. From hello I knew it was different it's like they cared. They ported all my lines took me out of that mess I paid 200 a mo th less , gave me ahot spot that actually works. See Verizon gives there gate way and it's 300 gb then they charge you 10 dollars a gb after that, so if you use 800 a ml th like me then you pay 500 dollars more on top of your bill, And the speed is set at 25 mbs per sec. T MOBILE HAS A 5G BUISNESS INTERNET THEY CHARGED 30 DOLLARS A MONTH AND GUESS WHAT SPEEDS ARE 250 MBS AND I AM NEVER THROTTLED AND PAY NO OVERAGES JUST 30 A MONTH. BRANDON will help you he will not leave you in a mess . These guys deserve accommodations for there work ethic. If I could give 1000 stars I would . I love you guys thank you for what did. After 2 years of being and feeling so taken advantage off through Verizon, they fixed and cleared it up in 2 hours . What you see is what you get. I even said to them it's like Elon musk owns this company because I feel like I'm not being screwed but being given what's fair, like he always. Lo and behold they themed for star link .lolol any who trust them for your buisness and personal home I telnet and phones you will be very happy !!thanks Brandon I can say I have never shed a tear out of joy getting phones and I telnet but I did that and will always remeber and be...

This has nothing to do with the store in Lexington, the staff is super helpful. T-mobil’s phone service is great BUT talking to customer care service and getting them to get anything done right is very excruciating!!! As I said the phone service is good, but we left because we just could not take it anymore. We were getting charged for things we didn’t have, so we switched phone providers and to do that we had to pay our phones off. No big deal right, YOU’D THINK! No months later we were getting charged from T-Mobile. We went into the store and like I said they are really helpful. We got on the phone with customer support and they got their supervisor to talk to us and everyone we talk to recognized the charges are not our fault, they even said IT WASN’T OUR FAULT. When we got (what they call a promotion) years back someone typed in something wrong so we are getting charged for something that is not our fault but instead of saying oh sorry, it’s on us because we know it’s our fault not yours they want to be greedy and get their money. Oh I years of complaints, but this is the...