Fisherman's Warehouse — Local services in Manteca

Went today to fix a problem with two of my Trout rods. The gentleman that helped me was awesome but beware of the Manager. There seems to be a problem when I show up with employees needing to take their lunch break all of a sudden right when I am trying to buy fishing gear. This has happened twice in the past and then today the Manager walked up right when I was trying to buy fishing gear again and said to the sales person helping me, “You need to leave now and take your break”. Then they walk away and leave you standing there. I even had my girlfriend which was listening on the next isle so she could get a different view from a distance. A customer even commented that it was disrespectful and concerning since businesses rely on customers for their business. I will say this though be very careful with this lady that manages this store. I complained about her before and was told by the regional manager that she was wrong and could have handled the situation more professionally. I was also told it would not happen again. I believe there is a better way to handle this and that is walk up with another employee and relieve the person needing his break so the CUSTOMER isn’t left hanging. She definitely needs training courses on how to manage her employees and deal with customers so they feel welcomed in the store. I am a disabled Vet and now feel I was targeted because of my disability. Disabilities come in many forms, seen and unseen and she definitely has caused unnecessary stress while shopping here with the multiple incidents with her making sure that when I come in she interrupts your conversations and does it multiple times and then fights with you in front of other customers when you complain. It makes you feel like your trash and your not important. I think Fisherman’s Warehouse needs to address this issue and finally do something.. I spent quite a bit of money in this store and feel this manager greatly damages the image of Fisherman’s Warehouse. This manager has had previous issues with customers and frankly needs to be fired and they put a manager that will make sure customers are treated properly and made to feel at home. Definitely will never come here again and will make sure all my fellow Vets that I fish with...

Was a 5 star dropped to a low 2. Only because they got most of the fishing stuff i be looking for in one place. But Good customer service gone. Alwayz love to go there for all my fishing needs. Was there today and bought some minnows. I opened up the bait bucket and seen like 6 dead ones so i went back in to tell them and guy checked it out and said why these minnows keep dieing. I asked its been like this with others lately too he said yea. Then he called another guy come look and then he called the elderly assistance mangager and he looked at it and just said refund him. I told them i dont want a refund i just want them to replace the ones that died but he didnt want to and just said my bucket to small and not enough oxygen. I told him no i been coming to get about 5 to 7 dozen same bucket and pump and this the only time seeing them dead like this. I was F it man its just couple dead ones next thing got home 20 minutes later ready to put them in my tank to keep them for the next day fishing tripp they all was dead. Shouldve got my refund and drove to next spot...

The best tackle Shop in our area by far . I've been going this place since the late 90s and still the best place to get all your tackle needs . They have everything you need and more . But besides the tackle , their Customer Service and the way they treat you like family is the main reason I continue to come back . I've watched tons of great people come and go .... But this crew that they have now its probably my favorite by far . You can tell that the manager Ocsanna knows what she is doing . Very proffesional and always checking on you to see if you have any questions . The store is always stocked and very clean . The way im treated by her and the rest of the crew make it impossible for me to go somewhere else . I'm Always looking forward to stopping by any chance I get . I highly recommend that you guys top by if you havent already . Fisherman's warehouse , you guys have a great crew and should be proud of the...