Starbucks — Restaurant in California

We ordered one frappe (this guy called Greg took our order super slowly). We waited for more than 20 minutes. We still didn't get the drink. We asked Greg for the status of the drink and we were told that this other guy was making it. The other guy calmly proceeded to make drinks for people who ordered after us and gave it to them. We noticed this and asked Greg again. They asked us what we ordered and took another 5 mins to figure out which our order was. Meanwhile, they kept themselves busy with other orders. By now, it was thirty minutes. They didn't apologize even once for the delay or update us about the status. Point to be noted - All this while, Greg was busy on the phone and not doing any work. We finally asked Greg to cancel the order. He made us wait another 10 minutes to try to cancel the order and then told us that they need the card again to cancel the transaction (and I didn't swipe a card in the first place). It took him 10 minutes to realize that he needed a card to cancel the order?? Wonder how long it would have taken him to realize that a card was not used. None of the people here know how to do their jobs, especially this guy called Greg who took our order and tried to cancel our order. We finally asked Greg to give us cash, so we don't have more delays. He took his own sweet time and gave the cash for our order 5 minutes later. Thanks to the 45 minute delay the employees of this Starbucks caused, we reached our destination 2 hours late (at around midnight). If we had not wasted 45 minutes at this place, we would have reached in those 45 minutes. This particular Starbucks is a shame to Starbucks.

FYI - I am a huge Starbucks fan. Whichever country I go to, I always visit Starbucks. So I am shocked there exists such...

False advertising in re to business hours! They claim the "store is open 24 hours," but they actually are open from 5 am to 11:30 pm---closing half an hour earlier than when I was here 3 weeks ago. They are very rude, as they would turn off the lights at 11:30 pm (a relative of mine was here last night, and I didn't believe when he told me of the same), hence, you'll be packing your belongings in the dark while one of the employees stands at the door and watch you stumble with your things. The female employee I spoke to said they have always closed at 11:30 pm; when told I was here 3 weeks ago and we (customers) were driven out at 12:00 midnight, she then restated it's always at 11:30 since at least she started her employment one year ago. I pointed at their door that posts their hours and commented how they mislead people (Store Hours, Monday - Sunday 24 hours), which probably actually meant drive thru hours!

This place is small; a couple more small tables would be nice; otherwise, it would be a good place to hang out to read, study, or talk, because they don't have music unlike all Starbucks that play their "piped in" music so...

I WOULD NEVER GO TO THIS LOCATION AGAIN I went through my drive thru with my husband and my 2 YEAR OLD SON I got a coffee for myself and a hot chocolate for the baby, I asked them to make the hot chocolate at kids temperature because it’s for a KID. I received the hot chocolate hotter than my BURNT coffee, so hot in fact that it burned my husbands mouth. The fact that the barista mocked me to his coworker while I was still at the window was horribly disrespectful to me and my husband and the coworker noticed we were still at the window and told him we were still there. It’s now been almost 30 minutes since we left and my baby is crying because he want the drink but I’m STILL unable to let him drink it because it’s still so hot. DONT GO TO THIS STARBUCKS. GO TO RIPON THEY DONT MOCK YOU OR...