El Pollo Loco — Restaurant in Manteca

This place was FILTHY today! I mean DIRTY! The kitchen was a mess. There was disorganization everywhere. The soda machines were dripping with slime and dried soda. Ice and other garbage all over the floor (also under the counter). Looked like they just kept filling up the salsa bar bowls without cleaning the surrounding area at all. My table and chair had food residue all over with some smear marks that looked like someone took a dirty towel to them. There was splatter marks of some sort on the wall next to my face as I looked around in shock. Even the trash can area was nasty.... And what made me not overlook all the above was just one thing. When I ordered I said 3 times "NO CILANTRO PLEASE" Did I say that I said that 3 times????? Well my food came with EXTRA CILANTRO!!!!!!!!!! AND I HATE CILANTRO! Did I say that I requested no...

Terrible. To start, the cashier had a negative attitude from the beginning. Lady gave us 2 forks for 3 bowls, when I came back to ask for another her attitude escalated saying I needed to ask for them, basically yelled at me. Apparently its not common sence we'll need a fork per bowl. Well, she then gave me 5 forks for 4 pople. My grande avocado bowl was a quarter coleslaw and the little piece of avocado was the hardest I've tried to consume. The almost $5 chips were stale af, the table wobbly. Definitely not coming back. Not to mention there's no way to redeem the points after you've made the purchase yet the cashier won't mention it...

My family and I were here 2/13/2021 @ 5:05pm. We were served by an associate who was rude and unprofessional. She upset my wife so bad she returned our food. Our burritos were made in error, not sure if it was our mistake or theirs. Nevertheless the associate was clearly upset. Took our food in order to remake, 10 minutes or so goes by. So my wife went to the counter to see what the issue was. We were then told they had no more vegan chicken. So you would think we'd get a refund for the entire meal. But no just the burritos. She wanted to charge us for the chips and soda's. Not good buisness Maria, we were told the managers name...