Cannot say enough nice things about this business! I called and missed him but his voicemail had a number to text which was incredibly convenient as we’re all looking to save a few minutes whenever we can these days. He was very prompt with response! I let him know my availability was flexible as I work from home and he offered a time he was free. I briefed him on the problem I was having with my side by side and was able to text a picture of the model number. As we all know it’s Minnesota and it snows so I text him that I was fine if we needed to reschedule since we had quite a bit of snow today, he said he appreciated the flexibility but that he was still able to come. Informed me when he was on the way which was nice so I could move the pets so they weren’t in the way! He looked over the appliance and even swept under my fridge for me cause who thinks about that these days! He figured out the problem and even had the part needed to fix it since he has a wide stock and I have an older appliance that parts were more universal for back then. All in all I’d say it took less than an hour and he was friendly and personable the whole time didn’t mind my kids running around being silly. Will definitely use his service again the next time I’m in need of...
Read moreI called earlier in the morning and got his voicemail with a number to text. After sending a quick note about what was wrong with my refrigerator, he told me to make sure that the coils were clean before he came out to make sure that it wasn't something simple. Unfortunately, that was not the solution to my problem. I texted back and he said it would probably be the next day before he could come over. Later in the afternoon he messaged me and said he could still come that day. He showed about 20 minutes later, diagnosed my problem and went to his truck to find the part. It took him about another 20 minutes to install it and had my refrigerator working like new. I expected a huge fee and bill for the parts and labor. It was very reasonable. I researched the part he had to put on and only charged me the same as it would have had I bought it wholesale and tried to install it myself. Steve was very professional and explained what was needed and the cost up front. I will use him from now on for any appliance repairs I have. I highly recommend him to anyone looking for a fair and...
Read moreSteve is a hero. He came in and saved our refrigerator. A new refrigerator would have costed us thousands. He knew exactly what to do. We had no desire to change out our current appliance. He tested our product and found the issue in less than a minute repaired it in record time and saved all the food in our house. The knowledge he has and personal service keeps me coming back. He is my first call and he saves me money every time. We are the type of people that don't want to replace appliances unless its not repairable. We don't change them unless they cannot be fixed. We want to get the most out of our appliances. Steve has assisted us with this desire. His company has saved us time and money. Home Appliance has earned my trust and will always be my first call. Thanks Steve! Not sure we desire all of the support and assistance you provide. If you try them will not be...
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