Boost Mobile — Local services in Maplewood

Went into the Manchester location a few weeks ago to add 2 lines to my phone plan for my children. Was helped by a woman who didn't know what she was doing and a "boss" who after about an hour and a half of waiting, decided to "help" her after about 10 customers walked out. My children were given their new phones and told to call the store if we needed anything. Long behold, my kids phones were not activated. After working 98 hours one week and my mother having surgery, I called the store to explain my problem. I spoke with a beautiful young lady named Luna. I had waited a few weeks to call down but Luna could hear my frustration. 😖 She told me come on down. When I got there, not only did this amazing lady go above and beyond to fix my issues, she called her boss Jason at home immediately to explain the situation. Together, they fixed my family account. While my boys, mother and myself waited, we watched as Luna fixed EVERY customers issue that came through the door. ALONE. Where as 2 people couldn't get it right the first time. I had to take moment to give a big THANK YOU to Luna especially and Jason for great customer service. Luna deserves a raise and she DEFINITELY should be given the position as...

I hope that Boost Mobile knows what a Outstanding employee they have. My experience with Luna @ the Maplewood location was above and beyond. She is a technical master of her craft. I came into the shop for a affordable plan and upgrade on my phone and my husband's. She listened and diligently worked to assist me with a program called (ACP ) Affordable Connectivity Program. It is a Federal Program offered to assist fixed or lower income people. Without her knowledge I would never of known about the program. You don't need to be a senior to qualify. I observed this young lady greeting each and every customer with a smile & courtesy. Luna is a example of exceptional experience and should move up in your Boost Mobile Family. I will be referring Boost Mobile in Maplewood !Thank you Luna the " Princess" of Boost Mobile for...

I went to a different Boost Mobile store in south-west county and was kind of ignored by the agent so I left and tried the Maplewood location. The difference in service was night and day. I was assisted by Chartroose F and she was an absolute LEGEND. She was incredibly friendly and helpful and knowledgeable about her products and services despite being used to working at a different location. She greeted everyone else who entered the store while helping me and no one was ignored or left unhelped even as she was helping me activate and set up my new Moto G Stylus 5G. She expertly applied my screen protector (which already saved my phone's screen a few hours later 😅). She made my phone buying experience so effortless and enjoyable. I cannot recommend her enough for all your boost...