Mobile Device Doctors — Local services in Maplewood

I am (was) a frequent customer of this establishment. Always thought they did good work, so even referred friends to them.

I had them repair a cracked screen on my daughter's iPad a little over a month ago and paid to have them put a screen protector on. Well, the screen protector was getting loose (as they often do) so I tried to remove it (which I have done dozens of times with no issue). This time, the screen came up from the corner (pictured) which caused the screen to bend and the glass screen to crack.

Brutal, but I assumed that it would be covered by warranty since the screen should not pull up and crack so easily. I checked the FAQs on their website and sure enough "parts and labor" are covered for 6 months. This obviously was an issue with either the part (a cheap screen being used) and/or labor (it not being fastened properly), so I assumed we were good.

I took it in and explained what happened. I told the person at the desk that it was just replaced a month ago, so should be covered by warranty. I don't know if he wasn't listening or following because he gave no indication that there would be an issue.

Since I was working when the repair was completed, my father picked up the iPad with my daughter. They told him that it wasn't covered by the warranty because there was damage (obviously because of the parts and labor as explained above).

I called and was astonished that the owner that answered the phone refused to issue a refund even though the repair should have been covered by the warranty. He accused me of lying regarding how the damage was caused even though it is obvious in the picture that the corner of the screen was pulling away from the body on the iPad that was literally JUST REPAIRED BY THEM.

I looked into if further and they do not use Apple parts for the repairs. I'm sure that has something to do with shoddy repair.

If you have an Apple product, pay a little extra and take it to the Apple store or a licensed repair shop that carries Apple parts. Terrible...

AVOID this store, otherwise you will have following risks (which also has been proved by some other customers as well): Lose sensitivity after the screen gets repaired Phantom touches all over the screen while wireless charging Overheat under some circumstances Screen malfunctions with white bars Owner refuses to communicate and re-repair for these malfunctions caused by their own poor service quality

Full Story: A few weeks ago, I fixed my screen at Mobile Devices Doctors. Right after they got it fixed, i found out my screen will have phantom touches while using wireless charging, screen sometimes lost sensitivity for a second and it also seems to overheat under certain circumstances. I didn't come back to the store because there were just mild inconvenience overall and i didn't want to spend another 45 min waiting for it fixed.

Last week, my screen started to malfunction with a thin white bar (now it becomes a wide one as the picture shown below) and the edge of the screen came off. There is no drop or damage at all after last repair. Since it now has 4 problems at the same time and no longer functions normally, i decided to take it back to the store. A staff told me he would leave Bill a message, but i still haven't heard anything from him yet.

I went through a few other reviews figuring out some of the customers suffering from the same issues. I hope Bill can actively solve the problem instead of making me post the bad review here to motivate him to call me. Plus, I spent almost $400 for repairing the screen, now it's obviously defective causing me another couple of hours on solving issue... So ridiculous.

Update: Sep 30, 2019, called the store again, owner refused to communicate with me and denied their poor service quality while there are a few other users encountered the same problems...

They irreparably broke my phone.

I brought my iPhone X in for a back glass replacement. Upon getting my phone back, I found the new back glass to be misaligned, the camera lens cover to be misapplied over the lenses/flash, and my bluetooth radio and cellular signal not working. Both would initially connect, then drop connection after 5 -10 seconds. When I brought my phone back the next day, the rep I spoke with mentioned, "Yeah, it looks like he rushed this job." I also found out that they didn't have any of the camera lens covers in stock, so instead of notifying me they just attempted to reuse the old one.

After a few days, a new camera lens cover was installed and they were able to fix my bluetooth problems, but upon taking the device home the cellular radio still was not working. Over a period of 2 weeks, they attempted to fix the cellular connection problems and never were able to.

I contacted the owner, Bill Scalise, about the issues with my device. He denyed that the cellular signal issue was caused by the repair, saying that he couldn't just believe what I was telling him because, "you can't run a business on people's words." He also denyed that the cellular signal issue was a hardware problem at all, saying, "...that's how hardware issues work. They aren't issues that work sometimes and don't work other times. They either work or they don't work." Anyone that is familiar with electronics will know this is absolutely false. Had I known these businesses are owned by someone this technically incompetent, I never would have brought my phone here.

So now I'm left with an iPhone X that will not make calls, receive texts, or connect to cellular data, and the owner of this company refuses to take any...