United States Postal Service — Local services in Maplewood

I had an extremely abrasive interaction with a postal employee at the Maplewood post office. I arrived to drop off a package at approximately 6:40 pm this evening. As I went to enter the building which was open, a postal employee pushing a cart was approaching the door to exit the building. I opened the door and held it for the gentlemen. At this time, the employee began shouting at me repeating himself multiple times “I don’t need you to hold the door for me.” I was a bit startled by his reaction. After I stepped aside and stood out of his way, the man exited the building. After his exit I attempted to enter the still open lobby of the post office to drop a package off and leave. The man began shouting at me again multiple times “you can’t go in there! You can’t go in there it’s closed.” Meanwhile, the door had been open and customers were still present inside the actual post office at the counter. I merely was attempting to drop a package at the drop box. In any case I yelled back at the man that he was being rude from the second I walked up to open the door for him and let him know he was being a jerk. He continued to yell and said something along the lines of “you shouldn’t even be out here.” My only understanding as to what this meant is that he may believe due to the pandemic I shouldn’t be outside? Who knows. In any case, this Mans behavior was frantic and nothing short of rude. He was a white male approximately 60-70 years old by my best guess and was loading the postal vehicle with mail. Did not realize part of the civil servant exam included how to be a giant jerk to the...

UPDATE Oct 2021 - Happy to update my review to 5 stars again. The awesome regular employees are back and things seem to be back to normal.

UPDATE Sep 2021 - there is a never ending line for the past two weeks and it takes up to an hour (one hour waiting in line!) to mail something. This used to be the best post office in the area, but something is very wrong lately. The office is constantly severely understaffed. Prepaid packages that are left at the side counter are not getting an acceptance scan, so USPS.com will not show tracking updates until, and if, a package reaches the destination. Absolutely unacceptable. When I inquired about unscanned packages, an employee just stated "No, I will not scan all this..." pointing at the counter with a mountain of packages. This leaves customers no choice but to wait in line with PREPAID packages just so someone would scan them in, which only makes the line longer and situation worse for everyone.

OLD: The cleanest post office in the area with...

Customer service is a foreign concept to some of the employees at this location. Once upon a time, if you purchased a flat rate label off the internet, and your package didn't fit, they would adjust it in-store, and you simply had to pay the additional cost associated with using a different box. This is no longer a thing. OK, cool, no big deal. What happens if you aren't aware though, is they'll let you grab the other box, see your label, (because literally no other customers are in the vicinity), let you explain your mistake, proceed to watch you tape your package up and then kindly inform you, once you approach the counter, you will be paying for said box and that you need to return to where ever you came from and print a new label. Really, the best and the brightest are waiting for you at your local USPS location. Oh and by printing a new label, you pretty much forfeit the cost of the wrong one, effectively paying twice to ship the same product. I will do my best to avoid USPS...