The lady who has been there for “23 years” is RUDE. All good things come to an end and I think after 23 good years this ladys time working at bagel chateau should come to an end too. After proceeding to mess up my order this lady had the nerve to call me wrong when I clearly stated for toast AND EGGS ON THE SIDE. I was so annoyed when I got back to my business and noticed the mistake that I simply dropped my things and hurried back over to get my ordered rectified. This is when I called them to let them know of the mistake where then miss 23 years experience proceeded to tell me that I made a mistake in how I ordered instead of apologizing for making a mistake she made she really tried to blame me. There is no other way to say and order what I wanted in the English language other than saying toast and 2 scrambled eggs on the side. SIMPLE. She also tried to tell me that she put the eggs in the toast as a sandwich that I had already picked up because she misunderstood or as she would say “you ordered it wrong” which is false because there was not even eggs in the toast so it was a complete botched order that she tried to blame on me; not to mention she really tried to make me turn around like I’m some yo-yo to go get the botched order because she didn’t believe me or think she was wrong. Lady do you really think I have the time to waste going back and forth like this if you didn’t mess up the order? If the person whose order that was for wasn’t so hungry I wouldn’t have even come back because it’s a waste of my time during a busy work day. Safe to say I won’t go back until they get rid of that very rude old lady who apparently thinks her experience makes her too perfect from making a mistake.