Sadly after having left a 5 star review up on this business for years I'm having to edit it. I first started using them in 2013 for my wife's Scion Tc. We bought tires for the TC, 2 sets for her Mazda CX7(toyo), 2 sets for my Mazda RX8, 1 set for her Highlander(Sumatoma) and 2 sets for my Tacoma(Nitto Ridge Grapplers) and a 2.5 Rough country leveling kit for the Tacoma. In March of 22 I was getting 4 new Ridges put on. While in the waiting room another potential customer came in. While discussing pricing he asked for a cash discount, which he was given. I had already agreed on a price for those but knew I'd remember next time I went in. Well today I called for a 2nd set of Sumas for the wives Highlander. While on the phone I asked about the cash discount. He told me there wasn't one and quoted me around 975.00 for 4 tires with road hazard. I made one call to a locally-owned competitor I've never used and was offered 4 Sumas with road hazard for 815.00. I didn't even bother calling Road Mart back. 10 years of a relationship meant nothing, compared to this other business offering me an extremely fair price from the get go. The staff here that works on your tires are excellent, however extending discounts to first time customers and then telling me you don't when I was right there is bad business. I've always paid exactly what was agreed upon until seeing that in person last visit. Clearly our history and about 7k plus of business over 10 years didn't mean very much. I do appreciate all the work over the years but sadly we...
Read moreWhile traveling on Interstate 10 the tread separated from my travel trailer tire. I changed to my spare and exited the highway fearing another tire problem. A quick check on Google led me to Road-Mart. I called first and they gave me clear directions and told me to bring the trailer right in.
Once at Road-Mart, Aaron took care of us. He moved us ahead of all his customers because we were traveling and it was late in the day when we came in. He recommended tires that had a higher weight rating and heat rating then what was on the trailer making us immediately feel more comfortable.
All of the employees were friendly and they had a comfortable waiting area with clean restrooms. The employee that actually installed our new tires kept us informed and advised us of proper tire inflation.
I would highly recommend Road-Mart not only travelers, but to everyone. If they care so much about people passing though, they certainly will take good care of their local customers.
Thank you to Road-Mart for taking such good care of us. We returned home after putting over 3000 happy miles on...
Read moreCrooks. Liars. I had a tire with a nail in it. The guy who was assigned to do the repair said the tire couldn't be fixed. He said the nail went "through the sidewall". I asked to see it. The nail was in the tread an inch and a half from the edge. He hadn't even pulled the nail out. I asked him to pull the nail so I could see which way it went in. It curved toward the center of the tire. I told him he was wrong and asked if he'd fix the tire. He told me he couldn't. I said I'd take the responsibility. He refused. The manager wouldn't do anything except try to sell me a $200 tire I didn't need. To their credit, they didn't charge me anything when I said I only wanted them to mount my spare. I then drove to De Funiak Springs where a tire shop laughed when I told them what had happened They examined my tire, repaired and mounted it.
Two months later, the tire is doing fine. Hasn't leaked. I'm still angry that these people tried...
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