Metro by T-Mobile — Local services in Maricopa

In response to Cody Malan we do not keep info or even ask for social security Number because we are a prepaid carrier . In your case you had set up a high security access code to your account and you didn't know what it was so our procedure is to take a pic of the imei and also your name and number in order to recover your password we do not ask for more then that and send it via text to Metropcs regional mangers or Asr to submit for recover. Second we can not sync your phone without you login into your google account which you are the only person who set it up with your email and password third when you asked what can i do with my old phone when i do a upgrade she told you that you can put it up in offer up or even local board and try to sell it because a lot of the field workers that live in maricopa can not afford to buy new phones the usual buy it and activate with us this is after we factory reset in front of customer the phone which wipes out everything on the phone and this done only when we get you a new warranty phone it is for reasons like this review because we want people info to be private . So please state the facts before you accuse a hard working family from this city who also gives back to the city of being scam artist this is why a lot of businesses go under because of people like you who do not tell the whole truth and business owners like me only can defend themselves thru google reviews so please who every is reading this please see Cody Malan reviews it seems they are unhappy everywhere the go So please be fare and use your real identity Karen B. if it was true you would use real name and not somebody else's google to right the review and you said that you were going to this even after the young ladies helped to get your access to your account and get you...

I went in there yesterday with my mom after my cricket device broke and they wouldn't replace it. My mom and I had planned on switching all 3 lines on our account over to the metro service and getting the new phones. My sister died the 19th and we didn't have the money to spend to pay a lot of money for the phones. This kid that was working in there seemed really nice he told us the total for the free phones was $291.49 for the first month of service $130) plus the free phones and then $60 for the 3 sim card kits. I wasn't really thinking when we paid it and I'm not very good at math. But this kid literally ripped us off he charged us more money then we paid to metro he stole our money and I'm now reporting it and going back to the store. I thought it was weird when I didn't get a receipt Not only that but my phone still won't work I'm not getting any...

Representatives in this store are completely unhelpful. No matter what you need they direct you to the customer service line. They gave me completely wrong information for international service which resulted in my daughter not being able to receive or make calls to theUS from S. Korea. Most recently they told me they could not provide service to any Ipone below an IPhone8; I presently have an IPhone 6 and wanted to upgrade. It’s clear to me that they simply sell phones.

They too inadequate service off with unprofessional & rude attitudes. I will go to Chandler & the ends of the earth...