GameStop — Local services in Martinsville

I went in to buy one game and it took 35 minutes. I went the day before to purchase the game, but there where 18 people in line and only one person behind the register. So I decided to come back the next day when they weren't as busy. So I go back the next day, and again there is only one person working with 15 people in line. Now you figure since the line was long the only employee working would try and hurry it up a little bit, but no that wasn't the case. And instead of dealing with the people in front of him, he's answering the phones answering there questions and looking up what the customer on the phone wants, instead of dealing with the customer in front of you at the register first. So after waiting 30 minutes I finally get to the register to purchase my game. I was looking for the game I wanted used, but if they didn't have it used I was gone just purchase the new one. Well they had no used and only one new in stock. So I bought the new one. Well the so called NEW game had no case? How is it new if it's not in the original case. So they put it in a generic game stop case. And put a bind on the case and tell me that it's new. If I purchase a new game at full retail price I expect it to be unopened and in its original packaging, Not in a disc sleeve. Cause if a customer takes a game out of the case it's used. But game stop can open the case and still call it new. I almost hate that I renewed my pro membership. Because from now on when I'm purchasing a new game I will be going to Wal-Mart instead of game stop. That way when I buy a new game it will actually be new and in its original case. Not a open, used game, they decided to mark as new. Even though it won't in its original packaging. So if you want sub par service and want to buy new games without the case it comes in. I suggest you go to...

I bought college football 25 on pre order the game is unplayable it crashes every time i play it. On top of that I call the store 10 times in 2 days and no one answers the phone. I was screed out of the preorder I originally had by the store manager. She had my digital code PRINTED OUT before the store even opened. As soon as she opens the store I walk in. She calls me by name and hands me a digital code. Now for ANYONE that doesn’t know you have to except the terms and conditioning on the keypad Stating that digital codes are nonrefundable. Well, if I would’ve had the option and known, it was a digital code before hand, I would have never. I wanted the hard copy of the game and locker in Jersey. The manager knew this and instead of telling me that it was digital code the day before when I was in there paying it off she hid that fact, and then decided to take it upon herself to print out my digital code, except MY terms and conditions for me before they where even open and take away my chance to refuse the digital code. I would like for the DM of game stop to reach out to me. I have every receipt to prove...

Found lost cash beside the counter the clerk takes it from me says we will deposit it,,No I think not if owner unfounded it is mine as I feel twas left as a Christmas cheer and Mike and Noah the clerks stole it from me is there a district manager anywhere the guy Mike literally snatched money out my hand. Noah the manager????wow b21 news???....pending resolution..............was told today someone was coming for it,asked for a simple call to let me know and im told they cant,,sounds pretty theft like to me ,,,,real classy place never get another dollar out my pocket for so much as anything crooked as management as well as the employee that literally ripped cash from my hand,,,,had happen i realized was on the side my wallet? things would not had been good........but is ok i have a plenty obviously you 2 clerks need it more I WISH YOU EVERYTHING YOU DESERVE ........ 9/18/24 AND stock drops............................... hope puts you under and out a job! who yall stealing from this holiday...