Larry & Alley Furniture Inc — Local services in Martinsville

We have always loved supporting local small businesses especially in communities where big business are forcing them to close their doors. However, customer service is lacking here as it took over a year to get a repair man out to fix our ice maker on a refrigerator that was only 3 years old when it stopped working. We were promised multiple times they would be out the following week to fix it and no one ever showed. They said it was because they couldn’t reach myself or my wife but we never had any missed calls from them. When they finally came out to fix it, over a year later, we were not told up front how much the repair on our ice maker would be and was charged $290. We don’t mind paying for something to be fixed but the cost was never communicated up front. When I called to express my disappointment, the gentlemen I spoke with began to raise his voice at me. I have always spoken very highly of Larry and Alley and have sent business their way when talking to people I know who are in need of appliances. This kind of “service” is disrespectful and unacceptable to the customers who they are supposed to be servicing. We purchased all of our major appliances for our new build from them but after this encounter, we will not ever purchase from them again and cannot in good conscience...

Called the store late on Saturday afternoon (3:15 PM) to find out their store hours. The gentleman I spoke with told me they were already closed for the day but he was still working with a customer and would be there for awhile if I was local. He told me to come on up to the store. I was fully expecting not to be able to purchase a mattress set until Monday. However after showing me some high quality sets I asked if there was available help to load the set I chose onto my truck. He told me no problem. I chose a top quality Serta Mattress set based on his product knowledge and assurances. Fortunately for me they were having a 50% off sale and that put this mattress in line price wise with lesser quality lower priced sets I had looked at. The mattress set is superb and I couldn't be more pleased. First night sleep was best I've had in years. This store is loaded with select products of high quality and very few people know their products as well as these local guys. Truly a great place for furniture and appliance needs. Next purchase I will make Larry and Alley my first stop. Chances are that will be all that...

We ordered a refrigerator from this incredible local business. We've received nothing but top notch customer service during both the shopping and ordering process.

Unfortunately, while waiting for our refrigerator to arrive, our old refrigerator stopped working on a Friday afternoon. I called Larry and Alley to ask if there was anything they could do. They sent a technician to determine whether the fridge could be repaired (the answer was no) and subsequently sold us a used refrigerator for a very low price to take care of us until the new one arrives.

Their response (technician evaluation, installation of the fridge, and haul away of the old one) was impeccable. I would estimate that all of this was done in a 3 hour window!

Larry and Alley's top notch customer service went above and beyond for us today! I highly recommend you give them an opportunity to earn your business. You...