Cape Cod Healthcare — Local services in Mashpee

This review is for capecod healthcare in its entirety. My grandfather has passed away, I was healthcare proxy and took care of all his medical needs. He had a surgery done at capecod healthcare and had a balance remaining. I called them to let him no that he has since passed, has no will or estate. They requested the death certificate which was sent and then sent another bill. I called back and then they said they never received it and that I also have to write a handwritten letter stating that he had no will or left over estate. I did this. Received another bill. Called again and explained everything to be told oh sorry it takes time to have our team review this. Did regard any bills I will note the account. I have received yet another bill and now a letter stating it has gone to collections. So I call for a 4th time to deal with one of the most unpleasant and insincere people I have felt with. Refusing to talk to me because I’m not otherwise because no that he passed it doesn’t matter that I was able too before or that I was a healthcare proxy. They need a will. There is none. I asked to speak to a supervisor and was told well they won’t tell you differently. No care for the family if the patient. I say do your telling me for the rest of my life you guys are going to send me bills for my grandfather because he has no will and she says we arnt sending them to you. We are sending them to your grandfather. Are you serious!?!? The audacity!! Now I’m in a wait list to speak to a supervisor. All this over a 1,000 dollar balance owed on a bill of 55,000. Making a family suffer over 2 percent of a bill. Shame on this healthcare organization. This will be posted on the hospital review as well since there is no option to review this healthcare...

I’m giving this office two stars because of Dr.Julia Craig-Muller. Last month I developed what they call a mallet middle finger,that’s when the finger tip is bent,I called my hand doctor to make an appointment,but I needed a referral since I haven’t seen him in over 5 years,so I called the office of Dr.Craig-Muler to get one,but she refused unless I go for an office visit.I tried to explain it to her assistant that it was unnecessary since she’s not a hand doctor and she won’t be able to help,my explanation was not heard and the doctor still refused to send a referral,I finally gave in and asked the assistant if I could make a virtual visit since it was faster to get than an actual visit,she said yes and I was able to get one in few days with the assistant not the doctor,which by the way took about 3 minutes since there was nothing she can do after I showed her my finger over the phone , I am just baffled that Dr.Craig-Muller insisted to come for an office visit when she didn’t see me herself and if I did it would’ve been waste of time,all I can say is she’s more worried about tacking on another office visit and not the patient’s well being ,to her it’s $$$$ signs. Also every time I went to see doctor Craig-Muller she made you feel bad and put you down and she has zero personality,she definitely needs to develop some empathy towards her patients and try to communicate with them better . Needless to say I was able to switch doctors and won’t see...

The worst ER I have ever been to. I went here in September for severe stomach pain and the staff was extremely rude. First off, they would not confirm if they were within my insurance network or not, even though I asked multiple times, and they were being extremely deceptive about it and wouldn't give me a direct answer. Since the staff was so incompetent and couldn't figure out how to look my insurance up, I ended up having to find out myself which is not something you want to be doing when you're having an emergency.

The did all of these labs and tests on me just to tell me they couldn't find anything wrong and sent me home. Such a waste of my time and money for literally no help or answers as to what was wrong.

Flash forward to October and they send me a MASSIVE $1,500 bill. I've called several times to try and negotiate but they won't do it, even after I've offered to pay $1,000 today. Same experience as I got in person -- extremely rude, unhappy staff.

I would recommend going anywhere else but here because they'll rack up a massive bill just to tell you they don't know what is...