Furniture the Luxe — Local services in Matthews

I initially went to Furniture the Luxe on 8/29/20 and put $100 down for a LR2200 Sofa-Love seat Set Stanley Brown Motion Collection couch set to be put on layaway because I wanted to make sure they had it in a few when I came back to pay in full. I paid via Zelle to the store manager Alfredo. I called back on 11/17/20 the pay the balance in full of $1323, I paid that via Venmo. I paid Zelle and Venmo because as the manager he said that I wouldn't have to pay the credit card processing fees. When I paid the final balance I asked if it would be on hold or back order because of Covid, Alfredo told me no it should be delivered in 1-2 weeks because they should already have it in the warehouse since I had it on layaway. I get the final payment email and it says expect delivery in 1-3 weeks, that was fine, understandable. 3 weeks pass and I get no communication about my delivery or status of my delivery. I begin to call the store daily to get an update and a woman answers the phone and says she is going to take my information and give to Alfredo since he is not there and every time I give her my information I never get a call back. I am finally able to reach him one day and he says he's going to call the warehouse because he doesn't know why I haven't gotten an answer and that he will call me back with update, guess what...no callback. Then I start back again calling and now I am getting no answer or the lady and she wants to take a message. I finally got Alfredo on the phone again and he calls the warehouse while I am on the phone and gets an update that the container is there and I should get it in the next week. This is late December now. Next week comes...no delivery. Then I call again and he calls them and finally about two days later I get a text update that my furniture will be delivered on 1/6 that the ETA for my delivery is the second week of January. The second week comes and goes still no delivery. I call the store again once again no answer on the phone every time that I call. Now on 1/19/21 I leave a voicemail and send an email asking for a refund and letting them know about my dissatisfaction for the lack of communication and a few days later I get another text message on 1/21/21 that my ETA is the "End of the month Jan". I respond to that message that I want a refund. No response as usual. Here we are 1/30/21, guess what...NO DELIVERY OR COMMUNICATION...

Do not patronize this so called business ! They are scammers !! I placed my order 9/30/2020 and was guaranteed that I would receive my order within 3-5 weeks. I never received my order and every time I call to get a status update a lady name Mariam answers the phone and can NEVER answer any of my questions and always says she will have the manager Alfredo call back . The manager NEVER calls back ! After calling for several weeks I finally spoke to the manager who apologized and advised that my order will be ready next week . After not hearing from him I called again and spoke to mariam who gave me the same run around ! On December 16 2020 I was able to get Alfredo on the phone and I demanded a full refund he advised that I would receive a cancellation request and will receive my refund within 48-72 hours. It is now December 24th and I still have not received my refund and when I call up there once again he’s not available to speak to !

Do not buy anything from them! They...

Whew! What a journey. I found this company on offerup. I had been looking every where for the final piece to my bed set. Alas it was found, and I didn't have to drive to far to get it. In fact, they offered delivery and assembly even better. I was so excited to get my piece. There were some delivery issues, which were frustrating due to an outsourced company. But Alfredo addressed my issues, and hand delivered them himself. He even returned the delivery fee....