Bojangles — Restaurant in Matthews

I am absolutely disgusted and heartbroken by our experience at the bojangles in Matthew's off independence today. A poor sweet girl with special needs was working in the front lobby mopping the floors. She was very kind and very talkative and at first I was so very happy that bojangles gave her a chance at such a job, because unfortunately not many companies do. As we get our food and sit down to eat, this sweet angel asked us if we needed anything, or if she could help us in any way, we both told her we were fine and thanked her for asking. She had the biggest smile on her face. We started to enjoy our meal, about the same time the girl tries to speak to her manager (a male), who ignore her. She actually screamed his name multiple times trying desperately to ask him a question to which he just continued to ignore her pleas. With great disdain I watched as she walked away from the counter looking utterly defeated... and went back to mopping the floor. A few moments passed and she came back to our table (we were then the only other people in the lobby besides herself) and told us that when we were done ahead be more than happy to take our trash and such and clean up for us, I smiled and looked her I'm the eyes and thanked her again, she quickly apologized as if she was bothering us and I told her "you're fine sweetheart, thank you so much for all of your help." And she went back to work. Again a few moments pass as we are finishing up our meal, she noticed one of the girls behind the counter and tried to ask her a question, the girl also ignored her the first few times, then in the most disgusting, vile manner, the girl behind the counter then laughed and turned away from her to face the kitchen, making some hushed remark and right after everyone in the kitchen was laughing at this poor sweet girl, again defeated, she walked back to where we were. She grabbed her mop and I'm sure the thought we couldnt hear her, but my heart shattered into pieces when she said to herself "they don't understand, they just dont understand me, that's all." Then quickly followed by "this is why I like machines. Machines are better than people because they dont tease me and make fun of me." I HAD TO SWOLLOW THE HUGE LUMP IN MY THROAT AND FIGHT BACK THE TEARS! I called immediately after we left to speak to the manager, who I supposedly was speaking to on the phone, told her what happened, she responded with "I'll let the manager know." No apology. No remorse. And... didnt you JUST tell me YOU were the manger?!? I'm beyond livid and I dont think I'll be dining there again unless I see her inside... and i will hug her and make sure any remarks or snickering done by fellow employees dowsnt go unnoticed. I'll be calling back tomorrow morning to speak to another manager about this. just because someone is different than you, it doesnt give you the right to make them feel less like a...

Dined in at this location yesterday around 9:30p.m. and the food wasn't too bad but wasn't great either. No big deal, I ate with my lady and left about at 9:55p.m. . Here's where the trouble started; my lady accidentally left our house keys and her purse inside the Bojangles. By the time we retraced our steps back to this Bojangles, they had already closed. No big deal, I called the customer service number, asked when the first employees would arrive in the early morning and I was told that at 4:00 a.m. there should be somebody there who can help. So I was unable to go home, so I parked at Wal-Mart up the road and waited. When 4:00 rolled around I drove back to this Bojangles and saw the employee who I assume cooks in the morning outside leaning on the back of her car. I explained the situation and I asked her if she could look in the lost and found and see if a purse with keys in it was in there. She replied to me," That's none of my business, I don't care what you lost. I am not opening anything for anyone and you can come back later if you want something. Alright, bye." I said to her, " Okay then sorry to bother" and drove away. I came back at about 5:30a.m. and she was there with a few other employees and she asked me," What can I get for you?" I said I would really like that purse my lady left here earlier. I really need to get to my house and get to bed." I explained again what it looked like and she took a few minutes under the register and then came back up and said," Who are you anyways? Why would you have a purse? Are you related to the woman with this?" At this point I got angry and told brought my wife inside and said "It is her purse, I have told you that again and again now may we please have it so we can go home tonight?" She finally handed it over and we went home.

So point is, the food here has always been fine, the service is usually good. I come here once a week at least. But the way I was treated last night by that employee was unacceptable. I reported the rudeness displayed to the Customer Service Office in Atlanta. I will not come to this location again until I am apologized to by a manager and reassured that I will not be treated like a lying bag of trash again here. My time was completely wasted because of...

Please avoid this Bojangles!!!!!! This has got to be one of the worst places to go to. I say this only because I live near here and I keep giving them chance after chance, but after today I will not be back. I only went bc my mom didn't have any breakfast before our road trip. We get there at 5:35 in the morning. Place our order and proceed to the window. I our order was $8.10. We gave the cashier a 20 and found a dime right as she entered our amount in. She would not give me back 12 dollars bc "she already rung it up". Guess she couldn't do the math without something telling her the correct amount to give. We get our food and drive off. My bacon egg and cheese biscuit had so much grease it was ridiculous. My biscuit was falling apart and it was lukewarm. I held the wrapper side ways and you could literally see the grease rolling down the paper. I balled it up and didn't eat it. Only to look a few later to see the grease saturated in the paper that the biscuit came in. Bo rounds were cold. I take a sip of my drink and it was tea. I told the lady 2 times that I wanted Pepsi. This place always messes up my order everytime I go there or the food just sucks. Not to mention that their customer service sucks. Everyone looks miserable at work. After today, I'm done with this place. Don't waste your money...