U.S. Bank Branch — Local services in Maumelle

Absolutely Trash bank.someone I know today went to deposit money and the ATM took the large sum of cash then spit a receipt saying an error has occurred. She spoke with an employee and they stated they weren't liable for this action. NOTHING WAS POSTED near or around the ATM claiming there NOT Liable either. Shady business practice. The teller then stated another company runs the ATM independent from them. WHAT?! YOUR the Bank and have 0 issues taking deposits from said ATM but when the machine basically steals money, all the sudden your NOT responsible or liable?. Now there has to be a 10 day "investigation" about the claim. Ruined her Thanksgiving holidays with her family. such a great way to treat a banking member. Personally I'm so glad my bank during disputes credits my account and gives me the benefit of the doubt that as a banking member I'm not committing felony fraud. This Bank does not care about anything except taking your money, regardless how they do it. Banking members beware, hopefully they will revisit this policy and no one else has to experience the same...

Whenever I encounter inadequate service, I usually if not always make the institution/restaurant/etc aware of the situation. On the flip side, when I encounter GREAT service, I feel like that info should be addressed as well. This review is of the positive nature for the Maumelle US Bank branch and in particular for Erica P., a bank employee. She ALWAYS provides great, personable service and goes above and beyond making sure that my banking needs are always met. Huge kudos to Erica for her consistently...

I have used this bank out of convenience. Although the staff are really nice they are completely unhelpful. I can't decide if this is lack of training or people that just don't want to work.

Update: lobby randomly closed to most customers except one. Meanwhile the teller to 'help' via the drive through didn't help. I ended up driving to...