Verizon — Local services in Maynard

Do not go there! I went to buy a new phone, decided not to buy the phone because the kid working there tried to con me. He wanted to charge me $225 for sales tax I laughed, took my phone and left. Turns out my sim card was in the new phone at the store and he locked the door when I left. I did not have any phone all night and I need a phone in case my 95 yr old father is in trouble. I stayed at his house that night. The next day I went back and the wise guy kid was anything but nice. I kept trying to call Verizon. Oh, we will fix it they said. For 2 months I have been billed for the new phone. Today I get another bill for the new phone that is not even in my possession. I have gone back to the store and the kid there tells me his manager is not around over and over again. Forget trying to call them. Today I am going to AT&T and I will sign up for a plan and I am stopping payment on my Verizon phone. Geez, I don't have the phone people. You have a new phone that I...

When I upgraded our cell phones I was given 2 Apple Watches for "free". I was told by the salesperson that all I had to pay was the tax that day. Turns out the watches were anything but free and I was charged $40 a month for the two watches for a long time, until I reviewed my bill to find out why it was so much higher. When I realized what was happening, I went back to the store to remove the devices. The new manager said that the salesperson I had worked with had been fired and that he couldn't help me and I should call Verizon myself. I called Verizon and was originally told I needed to pay hundreds of dollars to pay for the devices. I refused and filed a complaint and was finally refunded after hours on the phone. This is not a real Verizon store but a Verizon reseller with salespeople that trick you into buying things you don't need and managers...

It's really a cheating in my case. Definiely you need to READ EVERY WORD BEFORE SIGNING ANYTHING!

I was told I could get a free apple watch during Thanksgiving promotion, no new line, no monthly fee, and I only need to pay the tax.

They then start to charge me activation fee + monthly line fee + monthly device fee. I talked to the store and they didn't know anything about "free apple watch" and couldn't do anything, and then redirected me to Verizon.

Verizon asked me to return the apple watch to the store, but this store said they don't accept the return for apple watch.

Verizon finally said they will escalate, someone will reply me in 3~4 days but nothing happens then after 10...