Vyve Broadband — Local services in McAlester

I've had the distinct pleasure of working with Nicole Burns at Vyve Broadband on numerous occasions, and each time has been an exemplary experience in customer service. Whether it be setting up commercial accounts for my businesses or personal accounts for my family and myself, Nicole has consistently demonstrated an unmatched level of professionalism, dedication, and attentiveness.

Nicole is not just proficient at her job; she's truly exceptional. Her understanding of the Vyve Broadband products is unparalleled, which made the account setup process quick and efficient. But what really sets Nicole apart is her genuine desire to assist and ensure the best customer experience possible. She's always available to address any concerns or queries, and she does so with a grace and patience that can only be described as exceptional.

Furthermore, her expertise extends well beyond just setting up accounts. I've reached out to Nicole countless times for help, and she has always been on the spot with a solution. She has an incredible knack for problem-solving, which when combined with her ability to communicate clearly and effectively, makes every interaction feel like a breeze.

What's more, Nicole always brings a personal touch to her interactions. She's not just treating you as another customer, but as a valued individual. It's this genuine empathy and understanding, coupled with her undeniable skillset, that makes her stand out in this field.

In short, Nicole Burns has truly redefined my perception of great customer service. Her dedication and commitment to her role at Vyve Broadband have made each interaction a positive experience, and I have no doubt that she would extend the same level of service to any customer fortunate enough to cross paths with her.

If you have the opportunity to work with Nicole, seize it. You won't be...

Update 8/21/25: I received a call stating that they would refund me for the period from August 6th to the 25th. They also asked me to write that my issue was resolved on Google. I have not received a check or a refund back to my account. Yesterday I received another bill on my account, so now they want $200 for services I did not receive. Until they follow through on their promise to resolve my issue, I will keep this review up. I will never deal with them again. I never had this much trouble with an internet provider before.

8/8/25: I canceled my Vyve Broadband service on August 1st, even though my service wasn’t set to end until August 25th. Despite canceling well in advance, they charged me for the entire month of August.

When I contacted customer support, I was told flat-out that “we do not offer a refund for someone who cancels.” Seriously? So I’m expected to pay for service I’m not even using, just because I canceled?

This is incredibly shady and a terrible way to treat paying customers. I’ll never use Vyve again and I’ll make sure others know about this policy. There are better providers out there that actually respect their customers and don’t rely on sneaky...

Terrible customer service by both the McAlester office and corporate. After having my Vyve bill go up $64 over the past year with no change in service I have had enough. I gathered up all the Vyve equipment and went to the McAlester office to cancel my service. Although my next payment is not due until April 15th and today is April 8th, I was smugly told that I would still have to pay the next payment in full. I found out through 21 minutes of wasted phone time with the corporate office that you actually only have a 1 day window to close your account and turn in the equipment without being billed for another full month and you can forget about any refund for unused service. Before you decide to go with Vyve for your cable/internet service, FIRST find out clearly what the conditions are for cancelling. Once you find out what it takes to cancel, you'll go elsewhere or at least you should go elsewhere. Vyve doesn't care whether you are a loyal customer or not. Not one time did anyone in the McAlester office or corporate ask me why I was closing my account after years of service. ...