Mae's Dress Boutique — Local services in McLean

I came here based on the reviews and needing to get a bridesmaid dress. I did not have the experience that others have mentioned. I was quoted a certain amount for my dress in a voicemail that I still have saved. Upon my visit, I saw that this store really isn't dedicated to bridesmaids dresses and tried on random other dresses to get a dress size and then measurements were taken after. They had a trunk show that day and the woman that helped me seemed disinterested in my needs. The owner than said the price she quoted me is the price, I shared the price she had told me and I saw the disbelief on her and the associate's faces. I said I still have the voicemail if they wanted to listen, they said no need. I pay and I leave. A couple days later I get another voicemail from the owner saying the order has been placed and it's actually this new price (which was double the amount I was quoted) and 'that's just what it is' and I was never given the expected arrival of my dress. After waiting a little over a month, I call and my dress wasn't in. Three weeks later, I pick up my dress and everyone still seems disinterested in me as a customer. They offer alterations which I will not be getting from them because I have a lack of trust from this experience.

Again, this is just my experience and I obviously needed to get this dress ordered but in hindsight I wish I never went. I have never left a review before and have worked in the customer service industry which causes me to be very understanding. If the owner made an attempt to make up for her mistake in another way, I problem wouldn't be writing this. My experience was full of poor communication, customer service basics, and...

Had a decent selection of dresses, I found one I liked after hours of dress shopping elsewhere. However, when I had it altered by them and returned on my scheduled day and time to get my dress it wasn't there. No one called and I drove 1 1/2 hrs to get there. I had to show them my appt. they apologized and told me to call Wednesday morning 4 days away and check to see if my dress was back. I called tuesday and reminded them and had to repeat the whole story and describe my dress again. Called again Wednesday morning and they confirmed my dress was there. Left work went to get my dress and she did hem it but the actual alterations had not been done correctly. The dress didn't fit right. There was another woman there complaining about her alterations also. I just took my dress and left. Now I have to find someone else who can actually alter my dress properly in 7 days for my son's wedding. Worse shopping experience of my life and to receive nothing more then an apology for all the stress, money and aggravation and time wasted...

I went to Mae's to look for a formal dress for a wedding in March. I have been to Mae's before while shopping with a friend. I asked for the same sales associate, Annick, who is absolutely wonderful! She helped me find the perfect dress, and believe me, it wasn't an easy job. Annick and Mae were so nice. I found everything I needed, they helped me with accessories, and gave me advice with shoes. They are truly focused on...