Eyeglass World — Local services in Melbourne

I recently contacted this location that I have used for the past decade in regards to purchasing a new pair of glasses. A lady who answered the phone and for me my prescription expired in January I asked her why that keeps me procuring a replacement pair. She informed me that prescription was not valid after 2 years I asked her to speak with someone who could then help me understand why a prescription that is not part of driver license restrictions expires after 2 years and can't be duplicated but requires additonal eye exam and ask to speak to the optometrist there as well. She told me that that was the way it was and did not put me on with the optometrist but her general manager then proceeded to tell me the same thing but neither person could explain to me the reason. Well after reviewing the Florida statute the reason these ladies couldn't explain is because they are not the optometrist they have no actual right to deny a duplicate prescription optometrist would be the one. So after being denied to speak to the optometrist and put on with the general manager who just reinforce the same thing the lady said but without actual factual evidence I have copy the Florida statute myself which states they prescription can stay on file for 2 years can a copy can be kept longer by the optometrist. Nothing about needing or requiring an additional exam that's funny the part of this business that actually makes money did not inform me that the optometrist that I asked to speak 2 could easily duplicate my prescription with no required eye exam that would be then good for an additional five years. So prior to pulling up in reading the Florida statute I explained that it feels like I am being denied my glasses so that they can make money and after further investigating that is the case it appears since I was denied to speak to the optometrist since they put me on with the general manager of the actual retail portion of this location never saying that the optometrist wasn't available but just directly giving me to the general manager. I've been called back to try to stick with the general manager to actually cite Florida statute to handle this because I still need my glasses and the 10 minutes it took me to review the Florida statute and call back she was now on a conference call and would not take my call but I was giving the customer service 1-800 number for the optometrist portion of the business which again is in the same actual building

I decided to edit this because furthermore this is the same at the practice of mechanic shops that tell you that your transmission is busted when all you need is fluid.E.G. they're misquoting what Florida statute not actually knowing what it says...and if they do they are denying customers to speak to optometrists because they never let me speak to them and I asked but I really hope this is not a hole company thing I will be contacting Channel 9 first...

I called around for prices of eye exams and glasses before I chose to go to Eye Glass World.I set up an appointment for my daughter and myself for October 13,2018. I was quote a price of $58 dollars for each eye exam which would have been $116 for 2 exams then for glasses for my daughter would have been 2 for $78 dollars for glasses and lenses (single vision lenses) for my daughter and 2 for $178 (for no line progressive lenses) for my glasses. We arrived early like we were supposed to then we were both brought into a room separately of course and sat with someone who made us look into a machine then we both waited to see the doctor. By the time I we got done with the exam and I had to pay for the visit (and pay for glasses on separate transaction) we were charged $ 58 dollars for the visit as well as an extra $20 dollars each for the first person we sat with before being seen with the doctor. We had picked out our frames before we were seen by the doctor so when it came time to do the necessary stuff for frames and lenses everything went good with my daughters set of glasses and price but when it came to my stuff instead of me paying $178 for my frames and lenses the girl told me and charged me $238. for my stuff. I just dont understand that I called prior to making the appointment and stuff to get prices and I got charged extra for an extra routine before seeing the doctor and extra money for my set of glasses. I think I should be refunded my $40 dollars during the exam time as well as the difference I was charged for my glasses and what I was quote and the $ 40 dollars I had to pay just to get a warranty coverage for 12 months on my daughters glasses. No warranty on any of the glasses or frames (most places I have been too for glasses has a 1 year warranty on frames and lenses) and the only way to get a 1 year warranty was to pay an additional 40 dollars which I did for my daughters frames Very sad for all the extra unwanted charges that I had to endure although I specifically called prior and found that they were cheaper in prices that I was quoted from 5 places in total which Eye Glass World is included in. However no one apologized to me for what I was quoted by phone nor did they offer to honor prices I was quoted on the phone Hopefully Eye Glass World will see this, and respond to make good on this and offer to reverse charges for me off my...

ONLINE: I loved looking at the frames BEFORE booking my Appointment ONLINE on their website!! I could preview them ON my face! So, I had chosen the 2 pairs I wanted before booking & going for my appointment. See, with most people who are nearsighted, trying to look for glasses IN the store is hard, because we want to see what we look like, but can't see without our prescription on... LOL Having the ability to see them at home on my large computer screen was Super Nice! Also being able to see the prices & organize them by price or COLOR (I wanted Purple!) was great too!

--The Check-In Process was quick & the forms that needed to be filled out were thorough. (I also brought my last 2 exam sheets from previous doctor)

--The Pre-Exam tests were quick & efficient - done by a lady who knew what she was doing.

--My exam was Awesome, Dr. Vincent was very nice & knowledgeable! She was quick, but spent enough time to answer all my questions and do a great job examining my eyes. She was even great at calming me down when I covered my right eye only to find out that my left eye had gotten super worse to the point I couldn't read the Top line With my glasses!!

--Purchasing my two glasses was a bit more expensive than I thought it would be, even with the buy-one-get-one offer. It sucks that most insurance policies do not cover Eyes or Teeth, but yet they are both part of the body... Hum... Oh, and just to say, I got TWO PAIRS for $100. LESS than getting ONE PAIR from my previous eye doctor!! So, yeah, I got better service & saved money too!!

--Overall: I will be back when I need another exam & glasses!! Thank You!!! I can't wait to pick my glasses up next week... (I will update with photos when I get them!)

--Pickup: 4 days later!! I love them... They fit great and oh my word, I can see! I mean a...