Well, I have been to Shells many times before. Usually it is a good experience. Yesterday was the exception. I tried calling twice before arriving - no answer. When we arrived, we were told that "the Bartender is supposed to answer the phone, but it is too busy." Well there were 4 people seated at the bar and the restaurant was perhaps 1/3 full. Too busy to answer the phone? I managed a restaurant and kept a cordless in my pocket in case we were too busy for the Host or Hostess to answer, this way the call did not go unanswered, with the caller perhaps presuming we were closed. So we ordered an order of hushpuppies, and the Early Bird Shrimp Pasta Mezzo Mezzo, and the same except with chicken. which is just pasta and shrimp or chicken in sauce for dinner. I received 5 very small shrimp, and they were kind of mushy. The chicken was tough and veinie. I did not send it back, it was not worth the wait. However, the booth in front of me sent their drink back because "I can't say what, just the whole thing tastes funny." The booth across from me sent one of their plates back - I did not hear why. I asked our waitress (who I will not name) if they no longer gave the table a complimentary basket of grilled bread? She responded (rather tersly) that bread is now "a request only item" and even after asking about it she continued "Are you now requesting it"? WOW!!! I asked for some hot sauce, and was presented with a tiny bottle of Tabasco with about an eighth of an inch at the bottom, which I could not get out of the bottle due to the top being clogged with old dried product. It was unpresentable, not to mention inedible. I asked a very very nice Spanish lady (I thought she was a server, she is not, she is a waitress, and a very accommodating and pleasant waitress.) If she could possibly get me another bottle of Tabasco. She looked at the first one and said very quietly "ewe" and returned with a new bottle. I also had to ask this very nice Spanish lady for some extra napkins. She did so without once saying anything about not being our waitress. I also noted the she brought her table bread without anyone "requesting" it. I know this for sure, because I asked the table as I left. I explained to the manager my experience, he was nice, said he has only been there since January, and that bread should be served without asking. That he will not seat me in that particular waitresses section again. I will give Shells another chance because I have been there lots of times. Next time I go I will ask to be seated in the lovely Spanish ladies section. Hope she is working.