KC Computer — Local services in Memphis

Like you, I looked up the reputation of this business on Google reviews before taking my PC in with them. The reviews looked great, a bunch of old, long term clients who love them. I thought that it their reviews looked a bit astroturfed but I still thought I'd give them a shot.

I'm here to tell you KC computers will give you a great sales pitch, but the work they do is not impressive and the way they do it is not professional. I dealt with a young man with a goatee at the counter, and he seemed as if he couldn't care less about me doing business there. I got blank stares, and a bunch of "yeah, we can do that".

Well as it turns out, they didn't really do anything but horrendously overcharge me for a "diagnostic" in which they didn't look at what I asked them to look at (or anything for that matter!!). Then when I asked to buy a component from them, they offered to sell it to me at a 200% mark up of its market value. That's when I noticed these guys are no different than any of the thousands of other PC repair shops looking to bust you like a pinata and grab as much cash from you as possible.

All of these "long term customers" are either unaware of the way KC conducts business or they just don't care and think Computers are some kind of rocket science and can't bare dealing with them. I'm sure KC is decent for people who are relatively uninitiated in the world of PC repair, but for someone who wanted a very specific diagnostic run, and to find out they didn't do what I asked, it made me extremely upset.

I will tell you to avoid, avoid, avoid KC Computers if you value your computer. They didn't even open the case of my computer to do the diagnostic I asked them to, then they turned around and charged me $40 bucks. Bad service experience, poor work, and not listening to the customer. I don't know what else I have to tell you, but stay away unless you want to be a frustrated and...

I came to KC Computer Repair practically in a fit of panic with my laptop, which I use extensively for my work, locked by a ransomware attack and with the data stored on the hard drive diagnosed as irretrievable by the previous repair shop from which I had tearfully brought it. But KC gave me a cautiously optimistic prognosis, and within 24 hours had called to tell me that they had, in fact, retrieved much of my data. When I opened up my computer to find that the files I really needed still were not there, they told me I could come back the following day (at no extra charge beyond the very fair price they had charged me for the work they had already done) to see if there was any more data that could be retrieved. And there was! Somehow, miraculously, they managed to recover all of the documents I needed for work! And to top it off, the staff was very friendly, knowledgeable, and helpful throughout the entire process. I would highly recommend KC...

Edit: Just got a call from them today about the issues that I had. This is quite possibly the best customer service that I have ever had. I will say, without a doubt, that if an issue comes up that i can not fix myself then I will certainly go to them. And for Kevin: thank you so much for you phone call I didn't even think that companies ever read these things. You sir are the best and you earned the 3 that you got.

Techs were friendly and helpful, but their boss seemed a bit rude and would rather have had me out to the shop rather then browsing and possibly spending some money. They weren't able to fix my issue and returned my external hard drive to me all torn apart, which i thought was weird. I managed to fix the issue myself by installing the drive into my computer since it was no more then a normal hard drive in a special case. I don't know if I would go back their, but I was out of ideas as to what to do...