Kitz & Pfeil Ace Hardware — Local services in Menasha

Worst experience I've had shopping in a long time. Was only in the store for 5-10 minutes. My girlfriend and I were browsing around the store, and had come in for 1 part. immediately when we entered we were followed by 2 female employees. They were around us the entire time we were in the store. They once stopped us and asked if we were here to "actually buy any tools". as we shopped around 1 male employee stopped and stared at us with crossed arms for the entire time we were in a section. As we approached the counter to check out the female cashier did not greet, speak, or say anything at all to us. She was too busy talking to one of the ladys who had followed us up to the counter. When we walked out the door a male employee stared at us through the window, as we walked to the car, got in, put on music, and pulled out. Watching us the entire time very creepy and threatening. These workers must have nothing better to do with their time. Wont be coming back it was very uncomfortable and humiliating. The actual store was a mess and the product is all 10+ years...

WORST CUSTOMER SERVICE ever... Went there for my first time last summer. Being it was my first time in the store, I asked for help on where to go. Got pointed to where I should go, waited in line forever, no acknowledgment, nothing said, just expected me to stand in line and wait for service. Couldn't even ask me what I needed help with. Second time I go today, go to get a key made, was waiting to be spoken to, guy sees I'm there and DOES NOT SAY A WORD... I waited 5 minutes and just left. Rudest employees, you should be embarrassed by who you have working there. My business will never...

Most of the employees are knowledgeable about some stuff, but more often than not I'm greeted with a blank stare when I ask where I can find something. The prices are far from competitive, the only reason I can find to shop here is when I need something ASAP and don't have time to go to a real hardware store. My advice would be that if you need more than two items, drive to Appleton. You'll save enough money to pay for the gas to drive there, and you'll find a better selection. Plus, the hardware stores in Appleton are open later than...