The UPS Store — Local services in Menlo Park

Tried to send two boxes, but was told I needed to either print my own labels. Or, they can print them for $4.23 a piece - which is roughly half the cost of shipping. Seems like they've got all of the information and it's already paid for, but they're trying to nickel and dime me. I don't have a printer at home because it's 2023, but I declined and printed them at work.

Returned with the boxes, printed labels, and a smile to greet the staff. No one else was in the store, but I was immediately told "we don't take open boxes" and was coldly asked to go tape my boxes. After a look of incredulity, and repeating back the orders I was just given, I was offered a strip of tape for $1.50 each. My jaw hit the floor and I repeated the insane price knowing Safeway nextdoor offers whole rolls of tape for less.

In all fairness, the staff taped the boxes as a "one-time favor" in the end....

Today was the third time I had an absolutely awful experience. The staff in this location, unlike in other UPS stores, are rude, arrogant, and speak and behave in a hostile manner. Always refusing to help, often not answering questions, slamming objects down on the desk, speaking loudly in coarse language, and treating you as if they’re doing you a favor instead of showing a modicum of respect and courtesy towards a customer - I have simply had enough. I’m never visiting this store again unless the management can replace these people or completely retrain them and teach them the basics of...

The staff, one lady in particular, is very rude and wants to charge for a box at every chance. I’ve been there 3 times with the same problem. I just stopped there and she said she could not ship my item in the original packaging (it was perfect for shipping) and I went to another UPS store close by and was able to ship without any problem. Would be great to have a good level of service at...