Express Factory Outlet — Local services in Mercedes

I just went to the store right now and I got a horrible customer service from a girl named Josie I believe. If I’m not mistaken she has some sort of store manager or assistant manager anyhow I want to try to make a purchase for eight dollars and their system was not working for my EXPRESS account. I asked why to see what was going on if I have available balance all she said was I need to call customer service and they could not help and not to mention they’ve been having issues all day. So then I made a comment saying only in the valley because it seems tha I just went to the store right now and I got a horrible customer service from a girl named Josie I believe. If I’m not mistaken she has some sort of store manager or assistant manager anyhow I want to try to make a purchase for eight dollars and their system was not working for my EXPRESS account. I asked why to see what was going on if I have available balance all she said was I need to call customer service and they could not help and not to mention they’ve been having issues all day. So then I made a comment saying only in the valley. Then in a sarcastic way she even said the same thing yes only in the valley and laughed. The girl looked way older than me like in her late 30s early 40s and for her to be sarcastic especially while she was working I would expect much more from her especially with her status been some sort of manager. Horrible customer service I will not go...

So the lady in the register convinced me of opening an account here so i can get a disscount. I gladly accepted who doesnt want a disscount right. Worst decision ever she told me she had to charge the item to my card and then i can make the payment cash so they can balance it out i did. I made the payment cash so the credit card could be at zero. I left happy 3 month later i get my balance and bam it says i still owe that plus the late fee. I told them i made the payment they said i needed a receipt why would i keep a receipt from 3 month ago. I have to pay $68 when my account shouldve been at zero. Moral of the story dont open an account with express they literally steal...

On April 21st, 2024, the Mercedes TX outlets experienced a power surge around noon, causing an interruption until 3:30pm. Despite power restoration, the Express management and staff chose not to reopen the store, opting instead to close for the day. As customers, we understand the challenges of unexpected events, but we also expect a level of consideration for others' time and schedules. It's disheartening to see such a lack of commitment from both the employees and their...