COACH Outlet — Local services in Mercedes

The location has a good amount of stock, customer service is adequate. There are always people around asking if you need help. Trying to reach them via phone is non nonexistent, You can spend a hour on the phone waiting to reach a "receptionist" and the voice mail message will ask to leave a message, but will tell you the voice mail is full and can not be done so it will kick you into a loop to ask if you want to talk to the...

Very disappointed with their "order online, pick up in store" system. Ordering online doesn't make shopping easier since you'll still have to wait in their very long line to ENTER THE STORE, which is a total joke. And according to the employee, this was a "common problem" (asking to skip the very long line and just pick up my order). If it's a problem, then fix it?? I will not be back...

Went in to get a birthday gift. I called earlier in the day to see if the purse I was looking for was out for sale in the color I was trying to get. They answered and were able to go check and let me know. Thank you Raul for helping me out and checking. When I got there a few hours later he remembered me and helped me out. Going to be going back soon....