Pandora Jewelry — Local services in Mercedes

Horrible customer service. Manager evading to issue a return or give store credit. Was returning a gold ring , new not used but manager was refusing to even issue store credit since she said ring looked used and has some issues, she didn’t even showed me where was the issue with item, since i couldn’t see any unless the check it with microscope, but even then she didn’t show me with the instrument they use to check rings for defects. Unless i took it damaged, but i didn’t inspect either with a magnifying glass, but i guess next time i will meticulously check it for any flaws even before paying. I even returned a gift i had purchased during this visit, since it was a gift and didn’t want the recepient to have a hard time exchanging item just like i encountered. Even then they were already saying I couldn’t return item just bought cause a charm was on clearance and sales were final, employee didn’t even mention that part when i picked out charm that it was on clearance and sales were final, she just rang me up and i paid. So anyone buying here inspect and recheck items buying for condition cause they will check it and will tell you and refuse to...

I gave it two stars because the employees were more than helpful, and very friendly which I really appreciate, BUT my husband bought me Heart Hoop Earrings with the protection plan, and they TURNED MY EARS GREEN AND MADE MY EARS HURT. For being almost $80 in my opinion it wasn’t worth the money at all. Going to have to return them and get my...

Staff is helpful and attentive however the selection seemed more limited than the other locations in the RGV. My biggest complaint is that the location smells like my ex, fishy and musky. Not sure why the smell is so strong but jesus, we had to leave because the smell was making...