DICK'S Sporting Goods — Local services in Meridian Charter Township

I took my wife and kids with me last week expecting to drop at least $50 on bowling equipment. My 5 year old son is autistic and was very excited and anxious about being in such a big place and was stimming a little and was also being a little loud and somewhat hyper, but not obnoxious. While we were attempting to locate the bowling aisle, my wife was approached by an older man who worked there. He rudely asked her if she was looking for a punching bag. I ignored this, thinking the man must be having a bad day. As I was writing down measurements to get holes drilled for a new bowling ball I intended to buy that day, my son was down the aisle looking at the arrows. He had about 4 or 5 in his hand and wanted to buy them. I walked over to him to tell him we were not buying arrows, meanwhile the same man I mentioned previously had come down the next aisle and as my son got upset at me telling him he couldn't have the arrows and in an attempt to keep me from taking them away he swung them against the shelf. Nothing was damaged in any way (and even if it had been, I would have paid for the damages). The man yelled "Hey!" very loudly and slapped both of his hands on either side of my son's head! He then proceeded to say "G* D**!" as he tried to calm himself after seeing my response to his actions. If I hadn't been so concerned for getting my son and daughter out of that situation, I might have reacted physically and I'm glad I didn't. My son was really shaken up by this and it has bothered him for several days, despite how much I try to explain to him that most people aren't like that man and he shouldn't be afraid. I got my kids out to the car immediately and asked my wife to go in to talk to the manager as I was too frustrated to do it. She talked to the manager, who was polite enough. Apparently the man said he "intervened when he shouldn't have" and the manager said she would deal with it. I have no idea what, if any, consequences he faced from this, but I have no intention of going back to this store. Just because a child is acting out does not mean they are a "spoiled brat" and even if you feel that way, tell me, but do not ever assault my child. That man needs some anger management as well as sensitivity training. I've been told I should press charges, but I don't think it would...

Dick’s Sporting Goods has lost a patron who spends hundreds of dollars on jerseys yearly. My aunt and I were with an employee at the Okemos location to order a jersey that they did not have in the needed size. The person confirmed that it was being ordered and delivered to my home address. My aunt entered her information at the employee's request, asserting she could "type it faster." She inquired multiple times to confirm that it was being delivered to our residence. The employee affirmed. The following day, it was discovered that the jersey had been ordered and delivered to the Findley, Ohio store. Upon my arrival at the designated site (Okemos), the personnel were perplexed, uncertain of the situation and how to proceed. Their resolution was to cancel the order and place a new one. I needed this jersey for a birthday celebration, but it will not arrive in time. Ryan at the Okemos store requested that I remain on wait with customer service to rectify a problem originating from his store and his employee. What actions will customer care undertake that a store cannot? Ryan refused to disclose the name or contact number of his district manager. I contacted the Findley, Ohio business and elucidated the issue to Selena. She promptly shown rudeness, instructing to cancel the order and commence anew. She stated that she was not the store responsible for the error, hence it was not her concern. Indeed, as a store manager for Dicks Sporting Goods, she should have sought a resolution. Mailing the jersey to my residence. A large company undoubtedly possesses a method for printing and mailing packages. Alternatively, execute a store transfer. An effective store manager would assume responsibility for their employee's error, rectify it, and ensure client loyalty indefinitely. An effective manager would offer to mail the shirt to rectify their mistake. I will revise this if Ryan and Lynn at the Okemos shop perform satisfactorily. Selena at the Findley, Ohio store not being directly involved in this situation, exhibited severe rudeness and her conduct is unacceptable. I am still attempting to have the district manager of both...

The management is absolutely horrible here. They either excessively overwork their low-wage employees or give them (literally) zero hours in a week. These employees are spending their time worrying about being scheduled when they're not available while their management sits and does nothing in the back and gets paid six figures a year. If you ask half of the upper management about the store they'll have to ask a cashier because they've got absolutely no idea what is going on in their own store or even company. They're rated the worst in their district and it's because they have no idea how to train employees or keep them. If they find an employee they like they overwork them and schedule them during a time that isn't their availability until they eventually get fed up and quit. The entry-level employees work so hard to then be blamed by management for the store doing poorly. They've also got such a low selection of so many things and it's all so overpriced that it's a waste of time to...