Ashley Store — Local services in Meridian

Worst experience in performance and customer service in my entire life. Mike, the Manager lied to me and misrepresented on numerous occasions when my furniture would be delivered. I ordered my furniture in early January and the first time it came was beginning of April!!! And when it came,,,, what a surprise! What a surprise!,, it came damaged. Prior to that. Ashley's gave me the wrong dimensions for pillows that I was custom ordering, gave me a delivery date and told me that I could remove all the furniture in my house because they were coming the next day so I sold it and they never showed up and didn't show up for 3 more months later! I had to buy Facebook furniture so we had something to sit on. There are so, so so many more details here that it would take a novel for me to write it. Run Run run run away from Ashley's and definitely have nothing to do with the manager Mike. You cannot get a hold of corporate, or anyone in customer service online that speaks reasonable English or who can do anything about your issues. When we told him after him not calling us back for over a week when our furniture came damaged to find out when a new delivery date was (found out it was going to be many weeks later) we asked for a refund. He told us that would be complicated and would take quite a while and we would have to return the ottoman and the side tables in order to get a refund. We had to drive the Ottomans and side tables to the store ourselves!.... What a shady business I am out $600 in pillows and replacement furniture, The interest from Ashley's having my money for almost 3 and 1/2 months and no furniture, and my time.... Oh my word my time! The countless hours and I mean hours upon hours upon hours. Trying to get a hold of the store leaving messages for the manager and never receiving a phone call back has been relentless. Do not buy from Ashley's furniture and Mike, you should be embarrassed and ashamed at your behavior towards me and my family.

On the other hand, on a positive note.... Bassett furniture around the corner saved the day!!!! Chance the manager, and Christine, the sales associate were so sympathetic when they heard what happened to me. When I came into their store they bent over backwards to get me what I needed. Basset made promises that they kept. Bassett furniture gave me a great price with high quality. Basset returned my phone calls whenever I had an issue Bassett never lied to me about anything I've learned my lesson.... I was trying to save money and in the end it cost me.... Big time Please learn from me Run Run Run away from Ashley's...

UPDATE: AFTER waiting 3 weeks for Ashley's 2nd attempt at delivering the correct furniture, they delivered the WRONG ITEM AGAIN! Delivery team said the sales group did not flag my order as correcting a store error which would have made the 2nd delivery faster (wouldn't have mattered given the wrong item was delivered AGAIN). I had to go through the hassle of calling customer service, going to the store again, they shrugged and whispered "Sorry". REALLY? The person re entering my order acted as if I made her day bad. They refunded delivery fee then proceeded to tell me my item was no longer in stock and I have to wait another 3 weeks. WHAT?! They sold my item to someone else. Then I received a call that there is another additional 2 week delay. So i paid for a piece of furniture 3 months ago that I have yet to receive. I received a call from Mike, the manager, but the return number he gave me was just to the same awful customer service line, not him. I'm supposed to get the item today. Lets see if Ashley messes it up a 3rd time. This place is not worth the hassle. There are too many other furniture stores with quality items, less delivery fees that are much more reliable.

The furniture is nice, the salesperson was nice during the sale process, they discounted the delivery fee because they have the HIGHEST delivery fees ($199 - $499) of any furniture store in the Treasure Valley (including Demeyer Furniture at $99, RC Willey at $99 and furniture row at $99 and for RC Willey that $99 charge is a one time charge for anything you one want delivered that entire year). After waiting 4 weeks for delivery the wrong color console was delivered. I spoke to customer service, which is HORRIBLE, who got me in touch with the salesperson who said they had the correct console in the warehouse and he would call me the next day with delivery info. I never got a call back so I went to the store where I was told my console would be delivered in a few weeks ( soonest they could). WHAT?! They messed up the order, they have the console in stock yet I'm put in the back of the line for delivery? Whatever happened to "we messed up, we will do whatever it takes to get the correct console to you immediately?" It seems to me, Ashley works hard to get the sale but after the sale, service doesn't...

We’ve had the worst experience with Ashley Furniture in Meridian. We went in to buy a new couch and ottoman. We found a couch we loved on display and we were told there was a matching ottoman we could order but they didn’t have one to show us in person. We trusted the sales person and ordered it too. The ottoman arrived and it was GIANT, OVERSIZED and had I seen it in person I would have never ordered it. When I tried to call the store to ask about the returning the item I could not talk directly to the store. I was forced through a “national call center” where I was met with broken English on the other end. When I asked the person to repeat themselves they rudely sassed me and slowed their speech as if they were talking to a two year old. Eventually the call ended and I was told ALL SALES ARE FINAL. Later that night as I moved the ottoman I flipped it over and saw that the under side was buckling. Now I have an oversized and defective product. I call the number again, after going round and round with the call center I finally ask to “SPEAK TO STORE”. They patched me into the store FINALLY, I speak to a representative and explain to her I have a defective product. Her first response to me was “Well did you refuse the delivery”. Per the policy on my receipt it said I had 72 hours from delivery to report a defective item, so why does it matter if I refused it or not?!?! I called to report within the 72 hour window, the representative told me she would submit a claim and corporate would reach out within 48 by email to ask for proof of damage via pictures. It’s been 5 days and I’ve yet to receive any type of email or follow up from Ashley furniture. I have an oversized and defective ottoman that I paid over $500 for and they are doing nothing to help recover their defective item. I am beyond frustrated and disappointed with their customer service. Do better Ashley Furniture.

Next time I will shop with a small local retailer who actually cares about their happy customers.

Spare yourself and shop with a local retailer. Big box Ashley will not have your back.

Pictures of my...