PetSmart — Local services in Meridian

Longtime customer but too often now Petsmart falls so short. Their app, they use horrible delivery service called Doordash. App is unreliable & leave so beyond inconvenienced. Use same day delivery & either makes a mistake. They don't make it right, neither does Doordash! Doordash, goes under the radar because it seems impossible to leave a full detailed review on them except in the app. Petsmart should know better not to use such a company. Its not convenient at all to have them. I've been more inconvenience by Doordash their app & Petsmarts app than any others. Customer service is super nice, but that only goes so far. The deals & sales with points is helpful to stay using them but be warned. Same day delivery is NOT more convenient. If anything goes wrong like their driver doesn't check something you are left with plans wrecked. If needed something & relied on it to get to you. Does not mean it will & Petsmart wipes their hands of the transcation. If others relied on you & you also had animals relying on you. If you have a schedule that is hard to manage. They use Doordash then their service just went down in a massive way.

Petsmart was a reliable store here but I have had more than one order of live food that were not fully alive. Have to go back to store just for them to replace. No skin...

I recommend any PetSmart in the valley! Needed to find a ball python for my daughter for her bday and one was at the Nampa store but when I went to buy on payday it was already sold. So in a panic, I went to Petco and they wanted THREE times as much... But seen across the street there was a PetSmart in Boise by the mall. Guy from the Nampa store was working and I talked to him about pythons but they were also sold out but he took the time to look up other stores to see if they had any and they just happened to have one in the Meridian store. Staff there was just as friendly and helpful and turned my last minute panic into reality. Not only did they educate me on its health and maintenance and all the in betweens, they were very excited for me and my daughter to have a new addition to the home. They made sure I was satisfied til the end of the transaction and also gave me assurance that if anything happens beyond their policies they'd still help me make sure I was good and the snake was good! Will never recommend Petco to anyone, PetSmart is the store for me and all my families pet's!...

Okay, so I've always just shopped here without ever needing help and it was fine though a bit pricy for what you get. Recently however I decided to allow my daughter to get some fish with her own money. We talked to the people in the fish dept and let them know we were first time fish owners. They were super nice and suggested some fish and snails. We took them home, fed them daily and had them all die within 2 weeks. My husband felt bad so he went back, told them what happened, bought more fish as well as a new tank and special chemicals for cleaningthe tank. The people were super nice again and this time, the fish died again. This time, we actually froze the fish and brought them back with a receipt and had them test the water (which we had done before we put in the last batch of fish in). We were then told a new story about why these fish didn't survive and got another batch of fish. These fish also ended up dying and we finally gave up. Though the attendants were all very nice and seemed helpful we had been told something different from all of them. Very...