Sportsman's Warehouse — Local services in Meridian

I don’t know how much of your business comes from gun sales, but I’d imagine it’s a significant part. If so, you seriously need to get your store and your gun department in order.

I came in on Wednesday morning to trade in a Glock 36 (.45 ACP). You only offered $260 for the trade—about 39% of retail—which was slightly lower than I expected but still reasonable, so I proceeded with the deal. However, the process quickly turned into a frustrating mess.

The employee assisting me—an older, visibly irritated man with a beard—took about 30 minutes just to handle the trade-in paperwork while I paced and waited. I was there to purchase an exclusive Sportsman’s Warehouse deal: a Springfield Armory XDM-Elite that included a Crimson Trace 1500 Red Dot Sight and an optic mounting plate. When I mentioned this to a younger employee, he had no idea what I was talking about. He even admitted that hours had been cut, leaving them short-staffed and without proper training. He eventually found a box but no red dot. After asking the older employee for help—who was already angry—things only got worse.

The older employee stomped into the back, found a different box, and threw it on the counter, grumbling, "Here you go, it’s in this one." At that point, the younger employee needed help processing my trade-in credit, which infuriated the older man even more. They then proceeded to argue with each other right in front of me.

After that, I still had to wait for the background check, which took about 10 minutes—no problem there. But what followed was another disaster. The staff wandered around aimlessly, trying to find a manager to verify my paperwork. Eventually, one manager took care of that and left, but the younger employee still didn’t know how to finalize the sale. A third employee got involved—who was completely clueless—offering no help. The same manager returned but also struggled to process the sale.

Finally, they had to track down the angry older employee again, who was now visibly fuming. He ultimately completed my checkout, applying the trade-in credit and ensuring I received the correct firearm with the red dot. By the time I walked out, nearly two hours had passed—and I was the only person buying a gun in the store during that time.

I’ve always enjoyed shopping at Sportsman’s Warehouse, but this experience was frustrating enough that I’ll seriously reconsider making future firearm purchases here. The process needs to be more efficient, and the staff needs to be properly trained to assist customers...

I have been a customer of Sportsman's Warehouse since 2007. It was always a pleasure to shop there, but for the past 2 years it has been a nightmare for me to shop there. Every time I went to buy, the employees, which by the way are all new faces! They show no interest in helping the client. But even with all the bad service I kept buying there until now that I will not buy anything there again or do I recommend it to anyone. The reason is this. On Wednesday, February 2, 2022, I went with my wife looking for a revolver. They didn't have it, but my wife decided to apply for the Sportsman's Warehouse credit card and the clerk told us that if we bought a gun he would do the process for us to see if my wife would be approved for the card. We told him that we did not want to buy any weapons, that we only wanted the revolver. After he insisting and trying to sell us weapons that we didn't want, he told us to go to the store to buy something and then he did the process. Well, we left without the credit card and upset because we didn't plan to spend on things we didn't need or didn't want. On February 3, 2022, I found the revolver I was looking for on two websites, and one of them was Sportsman's Warehouse. I ordered it, I received an email with the confirmation number and the number and photo of the revolver I ordered. Everything was going great! I opened the email Thursday, Friday, Saturday, I checked the status of the order and everything was still the same, but today, Sunday, February 6, 2022, when I opened the email and checked the status of the order, everything was still the same except for the number of the revolver, they wanted to send me a revolver of different caliber and different barrel length. I called them and tried to fix the problem but ended up furious, because with the person I was talking to he didn't show any interest in fixing the problem, on top of showing no interest he asked me to show him the email with the confirmation number and that was what he was going to send the order as it appeared in the email. As I said before in the email the revolver that I did not order was going to appear because someone changed the number of the revolver. And this is not the first time that this has happened to me with Sportsman's Warehouse in the store last year, I had similar problems, but that time I did not waste time, money on interest on my credit card and the opportunity to have my revolver, because in the other armory They already sold...

It was way different. There are tons of changes in the overall feel and presentation of the store. We saw many employees. All talked with each other, but no one said hello or can I help ( i observed others shopping having the same experience). I interrupted two employees to ask a question. The guy walked off, and the girl was friendly but not really able to help. I was looking for some clothes for younger girls. They had everything mixed together and really very, very few options for kids and clothing or anyone under a small size. That was disappointing. I needed a kids' sizes 8-10 to 10-12, and they had nothing. When I asked if they had a kids size clothing, she told me everything was all kinda mixed together. She pointed to a couple of racks and told me I could check there. They had nothing, not much under medium sizes. They had nothing really, in small, to extra small sizes. I looked at tons of racks, and everything was medium to above. There was so much inventory in every section of the store, in the way, ready to be put on the shelf. However, no one was stocking the areas, and it just all looked parked there.. It looked like it may have been a stocking day... and it was fairly cluttered and hard to get around in every section of the store. Rows were blocked, and stuff that needed to be placed on shelves was bulked together in every section of the store. The atmosphere and layout are more like steril than previous store layout... it is totally different. I have always loved the store and felt like it was unique and set up nice. The new checkout line setup is not desirable. it's set up for crowds but odd. That change alone feels no longer personal. Overall, in my opinion, the changes to the store are negative: from the set up, the employees' behaniors, and the store overall. It completely changed my view of the store. Products are still good and products are amazing but it doesnt feel unique and personal anymore. I know its always been a big chain store, but previously, it felt like a small owner, small town, very friendly, and welcoming, I used to enjoy the experience even if i just went into browse. That's gone now, and the changes...