Brooks Brothers — Local services in Merrimack

I would like to give this store a "0" star if the system allowed. I have been a loyal customer for Brooks Brother for many years..., This is a true story about my shopping experience at Brooks Brother, Merrimac Outlet today (June 5, 2022, Sunday). I bought 2 T-shirt at this store on April 2nd, 2022 for $49.50 each plus $5 donation to US UNHCR, and paid $104 in total. I came to store today for exchanging the size from L to M. The store stuff told me that I can not do the exchange since it passed 60 days according to the store policy and I could only get the store merchandise credit for the return. I said that's fine. The on duty supervisor then helped with the return 2 L size T-shirt and issued a merchandise credit of $99, understandable that the $5 donation was not refundable. When I check out the 2 M size same T-shirt, which was marked down as $39 each today (June 5th, 2022), the supervisor charged me $49.50 each and told me the balance of the merchandise credit card to "0". When I asked why it was changed $49.50 while the price marked today was $39, the supervisor said "because you did an exchange". I didn't agree, because the T-shirt bought today should be considered a new purchase after the completion of return and the merchandise card was issued by Brooks Brother. When I asked the return of the merchandise card back, surprisingly, the supervisor through the merchandise card to the trash and said " you don't need that card because there is nothing left, I can't explain to you and don't have time to listen to you, and Go! Go! Go!...". She threw a business card into my shopping bag and yelled "you can call my manager if you do not agree, manager is not here today!", then run into the back. I insisted to talk to the manager or any one who could give me an explanation "why I was changed $49.50 while the mark down price was $39 today???" A store gentleman came over the threatened " I will call the security if you don't leave!". I said "Please call, and just tell them that a customer refuse to pay $49.50 for a T-shirt that the mark down price is $39"..., About 10 minutes later, the female supervisor returned to the desk, and said she had talked to their manager and agreed to sale the T-shirt to me for $39. She then reissued a new merchandise card and charged $78 for 2 T-shirt. There was my last words to the supervisor " I appreciate your help with this return and the new purchase. I am not arguing for the $21 but the rules. I followed your rules and you also should respect your rules. Every rules should be complied and everyone should be respected. This is the value and beauty of this country that I am proud of". Anyway, there seems something wrong with this store...,not the same as what...

I tried asking a worker a simple question and he rudely told me he was “Im kind of doing something, is it a genuine question” … What do you mean a genuine question? I was just asking if they had a bathroom. That’s all it was. I’m not sure why a worker thought it was okay to tell me they were busy “doing something” as they were sitting down on the chair with an Ipad. Mind you, it was a quick question. I don’t think you can ever be too busy for a question. A “genuine” question.

My cousin grabbed a lot of clothes to try on. We went to the fitting room and a worker kept knocking on the door? My cousin told them she was still trying on clothes and the worker was still standing near the door. I’m not sure why they thought it was okay to continuously knock and grunt as they had an...

Went in with a group of men all looking to be fitted for suits for my wedding, even during a busy time of day they saw us after only a few minutes after having entered the store. We were all fitted within the span of around a half an hour. At time of checkout, their store POS system had entirely went offline. Instead of not being able to purchase the suits we were fitted for, they recorded my contact information and called me as soon as their system came back online, collected payment for the suits, and shipped them to my house for free. The suits arrived the day after payment was collected with a personalized note from the store staff. A truly great experience from this store's staff and I will definitely be shopping...