GameStop — Local services in Mesa

Contacted customer service after having signed up on their notification list and wasn't notified when they released the Ps5s they had for launch day. C.S. rep told me there was no such list? Then texted me a link to sign up on the same list that "didn't exist?"!!! I sent her a screenshot of the list and asked her if that wasn't a list and received no more responses from her? (Great customer service right?) Then to top it off it seems she banned me somehow because everytime I try to go to a gamestop website it tells me access denied,!? WORST CUSTOMER SERVICE EVER! (Edit:11/16/20) Received a "reply" from a different C S. Rep. Apologizing for the miscommunication and telling me that the list was for future game notifications not for the P.S. 5 release. I responded with a screenshot of the page which had a large P.S. 5 logo on the top and under that it said 'signup for notifications" and Then I commented that I was sure she could see why people were confused to begin with and that just maybe they should consider moving the notification sign up to a different page''....they still never moved it as far as I know. (Update) To make matters even worse, they're now forcing their customers that want to buy a Playstation 5 console, to buy it in a "package" with certain games and accessories to further line their pocketbook! They refuse to sell just the consoles themselves!? Way to gouge your...

Milan spent 15,000 of my points to renew my membership for "free" after I told her NO last week. 15,000 points takes spending $500-$1500 depending on your membership level and I was saving my points for something else which now I can't afford as I'm 15,000 points short.

They care more about their numbers than the customers at this location and will take advantage of you. She didn't get so much as a slap on the wrist she probably got a high five for getting another membership sign up.

Guys at another location told me she's a brown-noser and well liked by the higher ups and there's nothing they can do.

I recommend avoiding this "prestige" store (especially if you value your points) because prestige basically means they meet unrealistic preorder and membership sign up quotas by taking advantage of customers.

I've dealt with other employees at this location several times and had no problems so maybe it's just Milan that's the problem but it's up to you if you want to take that chance. There are plenty of Gamestops...

This is always a great place to go. Super friendly staff. Very knowledgeable on games although not usually the best price around sometimes you can find deals. If you are picking up a game day 1 and not waiting for it to go on she this is the perfect place but if you are looking for any discount you can usually find it cheaper somewhere else. That said they keep up on all things video games. I haven't met an employee that wasn't a gamer themselves and at launches I've seen many of the employees waiting on line with the rest of us to get the new game. When understaffed I've even seen them after grabbing their game clock in to help for an hour to get everyone else their game since only one person was put...