Dave’s Cigarette Outlet — Local services in Middle Smithfield Township

Buyer Beware!

I don't usually write reviews, but I thought I should after my experience. First, let me say that I only vape, so my experience is only with their vape selection.

I relocated to this area about 8-9 months ago. In that time, I have spent 100's of dollars at this place. I have purchased about 6 different tanks, 2 batteries and too many coils and liquids to count. I'm a good customer; in and out, quickly.. no muss no fuss. I gave these guys the benefit of the doubt and continued to shop there even after several red flags... but I will never step foot in that place again.

1. They do not stand by their products. Every single reusable product I have purchased from there has failed within 2 weeks of purchase. That is at least $150 of merchandise that I've had no hope of recovering because they do NOT ACCEPT RETURNS FOR DEFECTIVE MERCHANDISE!!

2. They sell imitation products. On several occasions, while in the store I've overheard the sales people telling customers who ask about their returns, that they do not accept returns under any circumstances because their products all come from China. This is the same excuse they gave when I asked for myself. Alright, it is what it is, but the brands they sell are not Chinese! Brands like Aspire and Kangertech, which they claim are the best in the industry -- and rightfully so, are American brands that are manufactured in America! They take pride in that and have serial number authentication tools on their website. This place pulls you in by charging $5 to $10 less than if you went through an authorized seller, but gives you junk they refuse to back!!

*Protip: Any authorized seller will give you a 30 day return policy and most high end brands like Aspire and Kangertech will give you an additional 1-2 month warranty. If you are not getting this, then a red flag should be raised and you should really consider purchasing elsewhere.

3. No appreciation for the customer. Like I said, I spent $100's over the past few months. A lot of it trial and error, trying to find a device/tank that would last; a futile attempt. They know me. I am there 2x a week, regularly, throwing down $10/$20 a visit at least. I go in there and tell them that the last few vape kits I bought from there stopped working after 2 weeks and ask if they would allow me a simple 30 day return policy if the merchandise is defective. I get a flat out "NO"... and to add insult to injury, they try to get me to buy one of their overpriced e-juices? No chance!!

I like to support small businesses. I really do... but they claim that they test all their merchandise. I doubt that. They will even pull out one of their own devices and sort of display their performance and what not. I think they get their own devices from authorized re-sellers, but sell the trash from China. That's just my opinion. I won't support a small business that can not appreciate their loyal customers. I was ready to throw down $125 on a new battery and tank... after wasting that much at least on crap that died in 2 weeks. All I asked in return was for a simple guarantee that I was not throwing my money away. I guess it was too much to ask for.. so I went online to an authorized re-seller of Kangertech and spent that much with them. Got a 30 day return policy and a 90 day warranty. I will also be ordering my e-juice online as well, or driving down to Smokin' Joes where they may be a little more expensive but at least they stand by their products...

Saying this is the worse place ever is being nice!!!! The owner is rude I spend a lot of money here. First off I purchase at least a carton of newports there a week for $86.00. Then decided I was going to vape. Well that was a huge mistake from this place. I Bought a very expensive touch screen SMOK and coils plus probably about 10 liquids in a two week time span. The vape decided it was going to stop working after the two weeks so it was taken back at that time the owner said he was gonna try to fix it and it would be returned to me in 4 days... HAHAHA joke was on me. He did give me a loaner which was super cheap. So after the fourth day he had not repaired it and said that if he could have it for another week He would for sure have it fixed the week passed it was not fixed so he was going to replace it. oh he tried with one that was not equivalent to the one I had purchased. I told him i wanted my money back he told me he didn't care he didn't need my business anyway he owned several shops. I don't advise anyone to ever shop there they are nasty and rude and have no respect for...

This place has some intense variety with unbelievable prices on a couple things. Both of which would be positives, if it wasn't for such poor organization. For my ND self, the disorganization paired with an intense variety of very similar products seems like a form of marketing created to overwhelm a person in order to encourage more impulse purchases.

Then they have a strict no refund/exchange policy, which given the state of the shop ends up feeling like a risk not worth taking; especially after today. I made the mistake of not checking products closely in store only to get home and find they had expired. In this case, nearly two years! Super annoying, but easy to understand given how the place is run.

Seems best to only use this place to buy product with a quick turnover, like cbd gummies/mainstream smokes - not vape juice or anything else with a limited ideal shelf life. It's a real shame too. At first I thought I'd found a local gem, but after exploring their offerings these last two years this has been...