AutoZone Auto Parts — Local services in Middle Smithfield Township

Phillip needs more job and a proper etiquette training.

He does not know how to process returns or warranty’s as Ive witnessed. I walked in yesterday because I never got my refund after three weeks of retuning An item that I had to walk out on because Phillip started yelling at me, blaming “it’s the Lenox system we use it takes for ever to show the return but it’s done!” I caught him yelling at another man accusing him of already receiving a warranty.

I stepped in and told him I have the same issue, he told me the system already processed my refund 3 weeks ago and it didn’t.

After I spoke up as well he went to get holly from the back, and holly just came out accusing the man of bringing back brakes different brakes from another car and exchanging them before speaking to the guy or even checking the computer. After she checked the computer she notice the warranty was actually still there and Phillip just didn’t know what he was doing.

SMH

The rest of the staff is really helpful and always try, that’s about the only reason for the 3 stars and not just 1.

Phillip really needs to...

I take pride in my ride. While visiting the Pocono area my car was hammered with pine tree sap so off to Autozone trusting this amateur would get good advice. Stepping up to bat by greeting me was Kenny who intently listened to my story of whoa. It was not enough to merely hand me a product and hope it works. Kenny suggested we go out to the car together and access the culprit. Kenny chose, what he felt, was the best solution and explained what kind of cloths to use and the proper steps. I questioned him about the stronger chemical solutions when he shared, sir, you have a new car, let’s start with the gentle, proven products then re-access. Following Kenny’s instructions, my new car once again looked perfect. Autozone, thanks again for having employees that care. AutoZone 5118 Milford Rd, East...

After leaving another store in the area, I replaced some windshield washer fluid in my car. I noticed that I was unable to successfully close the hood of my car. I went to this store and asked one of theattendants for help closing my hood. A kind gentlemen behind one of the service desks came out and tried to shut my hood. Although he could not fix it he gave me some sound advice about taking back roads and to go slow so that the hood would not snap back and destroy my windshield. It's not the job of most stores to aid helpless females these days, but I was amazed that this store took the time to help me. A big thank you to that man and I will use his store in the future when AI need other...