Walgreens Pharmacy — Local services in Middleton

We've given this pharmacy a try for the past 18 mo. and finally are transferring everything to CVS. We've had 2 main issues with them:

1. One monthly Rx we have filled requires the pills to be split. This info is on the Rx information. There has only been ONCE that the pills have actually been split when we picked up the Rx. Every single other time, we've had to sit around and wait while they found someone to split them, because they forgot to do it ahead of time.

2. Customer service is lacking. Staff is always nice, but no one ever seems to know how to handle things. They give us incorrect info about transferring prescriptions. They update an old Rx instead of the updated Rx. We once got a robo-call that our Rx was ready and when we arrived we were told oops, they actually ran out of that med and we'll have to find a new pharmacy with the med in stock.

Also it bugs that it isn't 24-hour, although obviously that's not their fault/issue and just a personal preference ;)

Still - I feel like we gave them several chances, and most times it's a letdown. Save yourself the headache, try another pharmacy/Walgreens...

I'm commenting specifically on their drive-thru pharmacy. I don't know if they are short-staffed or just overwhelmed during the afternoon, but I have consistently been part of long, long, long lines of cars waiting in both lanes. There seems to be one staff handling both lanes every time. My last time there, the pharmacy tech was clearly grumpy and curt, no doubt to other patrons being grumpy over the long wait-time. I hope they can do something about adding staff to the pharmacy drive thru window so it is a more pleasant...

Worse pharmacy ever!!!! I wait every time I am here for at least 20 min or more. Even to just drop off a prescription. Staff is very rude! I felt like I was in Chicago on the south side! No customer service. No thank you for waiting. The lady today was so mean I had to ask her why she was speaking to me so grumpily. She said it’s hard to hear through the drive through. Will be transferring to a different pharmacy...