Marshalls — Local services in Middletown

I shop at this Marshalls over the other local Marshalls(Meriden and Cromwell) because I feel it always has better selections and I like the store better than the others. I am hear just about every week and mostly every time I visit I almost always make a purchase. Today was not my best visit. After entering the store, I went to look at the shoes, about 2 minutes in to the store , I was approached by 2 woman asking me if I would like to joint their cocoa bible study later this afternoon. I said no Thank you and continued to peruse the store. This should not be tolerated. I would hope that when told about these woman, you would remove them from the store. Im not there to be solicited . I just want to shop in peace. When I approached the register with my items, I asked the clerk if it was possible to take a little of the marble top table I was purchasing due to the scratches on top. She then called over another woman and the woman was rude. "What do you want now? What scratches ...I don't see any scratches." I told her if she put her glasses on she would see them. She insisted she didn't see them and just dead panned me. I asked to wipe the top down and noticed some marks were dirt but still saw the scratches. She continued to look at me confused and I said I can see them but no worries. If I change my mind I will just return it. She was not kind at all. She was a cold and rude individual. If she is a manager, I recommend you find some one else with better human interaction. It is not about the money,It was only a $40 table. I only asked if it was possible. It was how she interacted with me as a patron . That is what upsets me the most. I have been a manager for 6 years and I always try the nice approach first and what would $5 off do ....Make a happy patron come back again ?! She could have easily said, I see the scratches but unfortunately I'm sorry it is not much damage to warrant a discount. I would have said ok , just thought I would ask but instead she took the bad attitude route. Please train your managers about...

I live close to here and have shopped at this location many times nothing but good thing to say until today. They are under a renovation and this has affected the changing room situation. I picked out ten items and went to try them on and was told that I had to wait until a fitting room opened up. While waiting in line I watched five women go ahead of me to try on clothes. I asked if this was a first serve first come situation and the woman working the desk and the store manager both said no that I had to wait for the mens room to open up. So far I am on board with the policy which seems completely reasonable and logical to me but after waiting for 25 minutes they knocked on the door of the occupied room I was waiting for to see if everything was alright. The response is what got me, a woman said yes everything is fine I'll be out shortly. As far as I could tell a woman was in the mens changing room so I asked if that was the case and I was told yes that is how it works. I waited another five minutes, watched two more women go in and decided to leave. I didn't and still don't understand why women could use the mens room but not vice versa? The rooms are separated and the only time there would be cross contact is in the ten feet on the way to the desk, never in a changing situation. I'll be back tomorrow to try again because the clothes I found were great but was and am perplexed at how the new...

I went in yesterday and at checkout the guy asked me if I wanted to sign up for the rewards program for 10% off. I live close and shop there regularly so I agreed to sign up. He said it would take “2 minutes”, was rushing me the entire time and not once mentioned that I was signing up for a credit card. Looking back I can see that he was trying to prevent me from actually reading what I was signing. I asked him why it was asking for personal information, indicating that I didn’t fully understand what I was signing up for. And he did not answer my question, brushing it off like it was stupid to ask. I didn’t realize until after I had signed everything, and he said the card would come in the mail. I should’ve stopped halfway through. But this particular retail worker was very misleading, pushy and completely dishonest about what was going on. I didn’t know I had to be so vigilant against scams in the Marshall’s checkout....