Big Cheese — Restaurant in Middletown

Had our first experience with Big Cheese at an event in Middletown. By the time we had the pizza it was lukewarm and was still really good. So we decided to order it for ourselves. We went on a Thursday at around 6 pm. They were extremely friendly to my husband and daughter when they were there picking up. We got two large pies and again they were phenomenal. They were thin but not dry cracker thin. The crust was soft and chewy not bread like. You can literally place garlic, oil, herbs and tomato individualy. Theres no acidic tinned taste. We are very impressed and will definitely be back as regulars. Also we live in Cromwell so there are plenty of in town options but nothing like Big Cheeses flavor. Great work guys!

Updated 8/2019 So we have since come to Big Cheese many times and recently we have been really disappointed. The customer service has been lacking mainly the dude at the front answers the phone with no courtesy or professionalism. He’s the same in person. No hello, no have a good night. Like he is begrudgingly working there. We were tolerating him because the food is great. This has changed as well. Lately everything is overdone. The entire pizza will be brown, the cheese is so scarce it’s like a thin sheet of construction paper. You can’t name yourself Big Cheese and serve borderline burnt pizzas with far too little cheese. We won’t be back for a while as it’s annoying to pay $30+ on food that is...

I would give them 0 stars but it won't allow it. We ordered a pizza from them a couple of hours ago and it arrived late and it was stone cold. We are remodeling our home and have no way to heat up a pizza when I called the restaurant I spoke to an employee and he put me through sounded like the owner I told him about it. Keep in mind this is only a pizza by I wanted to let them know that we were not happy with it. He proceeded to say I was lying and when I said it's only a pizza sir I'm just letting you know. And he kept saying no it's been too long of course it's going to be cold I proceeded to tell him that my family let me know because they received it. I asked him if he had never heard of "the customer is always right" he said not all the time. At that point I could tell I would not be getting anywhere with him. So I said great have great night and hung up. I would not recommend going...

The grinders we ordered were pretty good. Unfortunately they messed up the order. We ordered 4- 12" grinders. 1 meatball, 1 sausage, 1 Turkey, and 1 eggplant. There were 2 other people listening to the order being put in to verify this. They forgot the peppers on the whole meatball and instead of a whole sausage grinder they gave us another 1/2 meatball grinder. I called them to explain and they said I could "swap" one out. Since I unknowingly already started to eat the half meatball I told them I would compromise to get just a half sausage grinder instead of a whole one. They said sorry but it was note there policy! A previous time they forgot to put lettuce and tomato on a turkey grinder.

It's too bad, the food is decent but because of the -customer is always wrong- attitude I won't be ordering from...