CVS Pharmacy — Local services in Middletown

Something is seriously wrong with this company. First you can't leave a note for the pharmacist. Then you can't schedule the pick up date/time. AND THEN WHAT IS THIS EXTRABUCKS REWARD THAT DOESN'T EVEN GO TO YOUR CARD THEY NEVER SEND!!! PLUS IT DOESN'T EVEN LAST FOR VERY LONG (1 WEEK. REALLY!!!) THEN THE ONLY PHONE NUMBER THEIR SITE GIVES YOU APPEARS TO BE THE GENERAL STORE NUMBER AND NOTHING FOR THE PHARMACY. BUT WHEN YOU CALL NUMBER IT TURNS OUT TO BE PHARMACY RELATED AUTOMATED SYSTEM THAT WANTS YOU TO REFILL DRUGS THAT ARE NOT READY FOR REFILL AND NOT THE SAME AS WEBSITE SAYS! THEN THEY WANT TO REQUEST A REFILL ORDER FROM DOCTOR 3 MONTHS BEFORE NEEDED WHICH INCREASES THE NUMBER OF TIMES THEY WILL NEED TO DO THIS BECAUSE ORDERS EXPIRE BASED ON WHEN PLACED!!!! MOST DRUGS COME IN APPROPRIATE CONTAINERS SO WHY PUT THEM IN A COMPLETELY NEW ONE AND CLAIM IT IS ORIGINAL??? WHAT A WASTE!!! THERE IS WAY MUCH MORE TOO NUMEROUS TO LIST!!!! MY GOD DO YOU EVEN WANT TO RETAIN CUSTOMERS????? THEY ALSO MAINTAIN DIFFERENT ADDRESSES IN SYSTEMS HAVING VERY OLD ADDRESS IN THE PHARMACY SYSTEM! THEN THE ONLY DETAIL THEY GIVE IS DRUG AND DOSAGE (NO # OF DAYS SUPPLIED, NO...

The Store was clean and well stocked. The staff person was welcoming, knowledgeable, pleasant and helpful. I was there to pick up a medication ordered not that more than an hour by an Urgent Care Doctor and purchase another essential item with little waiting. I was able to apply the discounts that we had earned. The whole experience was very pleasant and just what the doctor ordered after a tough a few days and the long time I had invested in getting the diagnosis and treatment plan before driving over to CVS. Everything counts when you aren't...

Use to be a good place to get your meds but now it is soo slow, always a line and long wait. Never ready when they say it will be. Don't let you know a head of time if they don't have the medication. The pharmacy has gone downhill. The store itself is still good place to get some of the things you need but the prices are on the high side. I don't go there for anything any more. Walgreens or WalMart for...