Michaels — Local services in Middletown

I walked into Michaels on a Sunday, had to get some supplies for my granddaughters school project. The terminal was stuck in my transaction, I couldn't pay for the second part of my purchase because I was slitting the payment cash and card. But the terminal was frozen. The two ladies helping me were absolutely fantastic. I wish I had gotten their names. These ladies rallied together to solve the problem, after a minute or so, one of the lovely ladies pulled out her personal gift card and completed the purchase for me. I was honestly blown away by the kindness and problem solving skills ig these ladies. I want Michaels to know these ladies are amazing. Their attention to their environment and customers is exceptional. Thank you ladies. Keep being amazing! Made my...

I was shopping at Michael’s last week and from the time I went in to the store until the time I left, I had a great customer service experience. I was greeted by Barb with a smile. You could really tell she enjoyed her job and helping people. I couldn’t find what I was looking for so I went back up to the front and she was more than happy to point me in the right direction. She was so sweet and gave me additional ideas for my project. I so appreciated her help and kindness. In a world where people don’t care and barely speak and rush you through, I truly felt that she cared about me as a person, not just a customer. Thank you, Barb for your...

Good luck getting help with anything. Josh the store manager, Jackie the assistant manager and Braydon the assistant manager love to hide in the office and the stockroom. And they don’t really want to help anybody. Go to another Michael’s. Avoid this location...