Geek Squad — Local services in Midland

I went there with a Asus computer that was receiving blue screens due to a problem that I, at the time, was not able to identify. I explained my situation that I wasn’t able to install a fresh version of windows and that the computer would randomly blue screen with a mention of potential hardware damage. The man on the counter said that it shouldn’t be a hardware issue since it is only a one year old computer, but I still said that it would be good to check. The total was 199.99 and with taxes it was around 215 dollars. All I got was a new install of windows and a antivirus called Webroot. I was furious so I decided to do a system checkup myself since I still got blue screens when I downloaded Valorant (a game). I decided to do a windows memory diagnostic and the first thing that comes up was “Hardware problems were detected”. To this day I am trying to fix this computer and I am infuriated that I wasted 215 dollars on a “Total Tech Support” that couldn’t even detect a hardware issue that I even mentioned when giving a proper description. I know better now and I wish I could get a refund since they didn’t fix my issue at all... I am not sure how the refund system will treat me but I will try to communicate this as calm as I possibly can. TLDR: Bad service, they assume things from previous knowledge, and they don’t do a full check up...

They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment for today. I actually pay for total tech support but getting what I paid for!!!!! Printer still not fixed same error code I called about!!!! I plan on driving to the store which is 60 miles away from me instead of the closer and bringing the printer with me maybe then they can fix it safe I plan on returning the favor save not telling them I went around them until they tell me they were in their way. They didn't bother telling me mine appt. Was cancelled until I...

Apple support set me up an appointment with geek squad for my iPhone 7. They ran diagnostics & returned my phone to me. Since it would not register they said it would have to be sent off, my screen was cracked. I would either be charged $100+ for a screen or $300+ to fix the phone. They didn’t even to try to see what they could do without sending it off to Apple. Same day took it to Battery Joe Cell Phone Repair in Midland, Ruby changed my screen in less than 20 minutes & my phone turned on. Thank you...