Moseley Electronics — Local services in Midlothian

Extremely frustrated, scheduled to have a network installed in my house. Took a day of PTO to be home and they were unable to install as planned, I understand they ran into unexpected difficulty so had to reschedule and take a different approach. Attempt #2, took another day of PTO to be at home 10 minutes after they are supposed to arrive they call to cancel because of the rain. I completely understand the safety issue but the rain impacting the installation was never mentioned, so you knew rain would impact the installation, you knew when I was scheduled and you knew it was going to be raining!!! How hard would it be to call the customer a day or two before to say "hey Friday looks like rain so we should probably reschedule because we can't install if it rains". I would have said no problem but instead of that you chose to let your customer sit around thinking your coming to install then you cancel thus making me lose another PTO day with no work done!!! And then when the owner wanted to argue when a simple "yes you’re right we should have called you Thurs when we knew it was going to rain to reschedule". This entire situation could have been avoided with some simple proactive communication with...

Mike Edwards and his crew are the greatest! Professional, polite, willing to go the extra mile to make things to customers standards.

2019 update: Due to the very positive experience I had the first time, I hired Moseley Electronics a second time to ensure my new 4K Ultra HDR TV was installed and connected properly. Short version: It wasn't. Cables hanging down, and when I started going through TV Menu items after they left, discovered that in order to get 4K broadcasting, you have to connect to HDMI inputs 2 & 3, They used HDMI 1. When I contacted them about this, no one got back to us after two days passed - so my husband and I (VERY mistakenly) tried to take the TV down and change the connection ourselves.

We ended up damaging two HDMI cables and weren't able to reconnect the TV on the wall, so I had to call Moseley. They did send someone out THAT day right away (wish they had returned my initial call) and only charged us for the cables. But then the overall bill was VERY high considering they had to learn about 4K TVs on my job. To say we were disappointed is...

Moseley Electronics installed a home theater system in our house which continues to blow us away. Their attention to detail and making sure they get every piece correct is second to none. Brian took time to explain how the system works and how to change the settings to my liking to ensure I had all the information I needed to fully enjoy the system after they left. Moseley Electronics graciously moved my install date to match the room build as I was met with my own delays. They ordered the electronics early to insure I would be fully up and running when install day arrived. All appointments were kept and all staff that come to the house were very polite and professional. The family and I will enjoy this room for many years to come. Thank you Brian and Moseley...