Woman on the phone was unhelpful and rude. I simply wanted to ask a question, not get a quote or anything. I asked if they fix water damaged watches, she said that's a question for the jeweler. I asked if the jeweler was available to answer my question, she said yes, but I'd have to bring it in to speak with him. I asked why I couldn't just ask him if they fix water damaged watches, and the woman grunted and got frustrated with me, like I was inconveniencing her by asking a simple question versus driving 35 minutes to somewhere that would potentially say "we can't work on water damaged watches." You can't just answer if you fix water damaged watches or not? I'm not asking if you can fix mine specifically- I completely understand promises cannot be made over the phone when you don't know what the piece looks like. But some places don't work on water damaged watches. That's all I wanted to know so I didn't waste my time going out there. I just wanted to know if they would at least take a look at it but nobody would say if they try to fix water damaged watches! I ended up calling Watch and Clock Services in Hilliard and he gave me straight answers and said he's able to fix water damaged watches, but he doesn't know about mine until he sees it. That's all I wanted to know- the last three places I called can't work on water damaged watches, which is fine, because they simply told me they couldn't do it. Diamond Studio was wasting my time and the receptionist was snappy and unwilling to answer a...
   Read moreThe Diamond Studio is absolutely FANTASTIC! When my fiance and I first starting looking for engagement rings we looked everywhere and all of the rings I liked were out of our price range. Then we stopped into The Diamond Studio and they explained that I could design my own ring and it would be in our price range. They worked with me every step of the way and helped guide me when I came in with a very broad Pinterest board of ideas. They sketched it out, gave me a CAD version and even let me keep the wax model! My ring turned out gorgeous! Everyone asks me where I got it and I have recommended their work to every one of my friends. I cannot express enough how incredible the staff is and the amazing work they do. We have even gone back and they designed my wedding band and we purchased my fiance's band from there as well. Don't settle for the ordinary cookie cutter jewelry. Get a one of a kind piece made by people who truly love their craft. I am going to be a lifelong customer and I would give this store 20...
   Read moreI bought my wedding ring here and I can't even begin to describe what a pleasant experience it was. They were incredibly helpful in discussing what kind of ring is best for me when I had questions and were quick to follow up with me with any communication problems. There was a VERY small issue with the ring that I had later on (and potentially my fault) and they fixed it for free saying they absolutely stand behind their workmanship 100%. The fix was quick and exactly what I needed. It was a ring they designed in studio based off of their own imagination. I will post another review with the photos of the ring after the wedding. I bought my ring a year ago and I still can't get over how fantastic this store is. They have wedding jewelry, but also jewelry for so many other occasions. If you're looking for any kind of jewelry, stop here first! Thank you...
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