Gahanna/John E. Bickley YMCA - YMCA of Central Ohio — Local services in Mifflin Township

Prospective Members, please read!

This facility does some things well and lacks competency on many fronts.

Pros: Space is fairly clean.

Gym has some quality equipment, plenty of free weights and sufficient cardio equipment. Staff is welcoming and they do a nice job with their programming and group classes. Plenty of lockers and showers.

Cons: If something needs fixed or replaced it can sometimes take months. It took 2 months to for them to replace a net for one of the basketball hoops.

The hours for the pool/hot tub and child care change all the time. They don’t pay their associates well so they have a ton of turnover and an unreliable staff.

Management doesn’t enforce any of their rules, needlessly putting members at risk. Twice I’ve tripped over someone’s gym bag that’s lying on the floor in the free weight area.

There was an incident in the gym last year (with a weapon) and their remedy was to no longer allow bags in the gym and you can no longer play a full-court basketball game. (Brilliant) Everyday I’m in the gym there continue to be gym bags littering the benches.

They also let people listen to music on their phone without headphones, exposing members to profanity and explicit content.

They don’t allow kids to wear mask-style goggles in the pool (was told it’s a drowning risk) yet they allow women to swim fully dressed! Incredibly stupid and dangerous. *The outdoor kids pool was closed for the entirety of 2024.

Chips of paint from the ceiling are falling to the ground so protect your eyes if you are faced upwards.

If you plan to use the hot tub or sauna regularly, keep in mind it’s usually a small window in which these are accessible.

For those who are joining to use the lap pool, know that they prioritize the high school swim team practices and meets over their members. Good luck consistently having access to a lane.

Better leadership and efficiencies would go a long way at this Y. Please start focusing on member experience! ...

My husband and I became members of this YMCA six weeks ago. Unfortunately, he accidentally left a lock on his locker along with some personal items. I purchased this particular lock on January 22, which marked the one-year anniversary of my father's passing, and the combination was set to his birthday. Upon realizing that leaving locks on lockers was prohibited, I approached the front desk to speak with the staff, including Matt, who informed me that he would be the one to cut off the lock. However, he said that he didn’t cut off the lock so it should still be there. Standing right in front of me, he said to me and I quote “ If a lock is cut off, we will make sure that it gets back to the person that belongs to” I said to him clearly that is not true as I’m standing here three weeks later still looking for my belongings and you people have no idea where it is and are putting forth zero effort to find it. Initially, the staff seemed concerned about the situation, but three weeks later, their attitude has shifted dramatically to one of indifference, not to mention they have been very rude to me. I have repeatedly inquired about the whereabouts of my lock and belongings, but their responses have been completely unhelpful, with comments such as I don’t know what to tell you and some staff members simply walking away from me during our interactions. I specifically asked what is done with locks and belongings when they are cut off and I’ve yet to receive a straight answer from anyone . As a paying member, it is disheartening to see that this lock, which holds great sentimental value for me, is not treated with care or concern by any staff member! They refuse to do anything about it and just want me to shut...

The ymca in gahanna is not bad. But every place has its up and downs .But the slide is not open all the time and hot tub gets broken alot. No hot water in a showers or locker rooms. Somedays locker rooms are a mess . And i heard this announcement that they would not surve you a TOWELS no more after MAY 5TH. not good you pay your money and cant have a towel. Alot of times swim team there and they have meets and pool closed and what else they will come up . And another problem .They charge my credit card more money then i paid before and didnt say a thing. I ask them they told me they send me an email i checked and never found nothing .I heard alot of rubberies in locker rooms too .Even if you lock your staff its not safe. People pick lock your lock and steal phones, wallets etc. I heard and seen police there alot . Crazy right . I hope they get it together . WE NEED OUR TOWELS I AM VERY DISAPPOINTED . i hope someone reads this and fixes their problems .The hor tub has to much chlorine that your eyes burn and after that my body and skin itch alot. People work there most of them are very nice .They try to keep the ymca in a good shape. But people or members that go there are very rude and not nice at all . Most of machines are broken for a long time .And usually people off from work on weekends and want to go and enjoy their days at the y but they cloae to early . At 6 pm .No time for nothing. At summer time you have to come very early to have fun but i think they should change hours at least a little later, that...