CVS Pharmacy — Local services in Milford

Press 2 to speak with the pharmacist. I am writing a this review with hopes that CVS management will see this and make changes that show they care about their customers. I spent the afternoon in urgent care and left with 5 prescriptions to be picked up at CVS. When I got home I realized I had a question about the prescriptions. I called the pharmacy and tried to negotiate their phone system, their was not option to speak with the pharmacist. When I asked the computer to speak with a phramacist, a person, an associate; the computer hung up on me. I drove back to CVS to ask my question in person. What I learned was to press 2 when you want to talk with the pharmacist. This is not a complaint about any of the people working in my local CVS, this is for management. Fix your horrible phone system! Hire someone to answer the phone. Both times I was in the store tonight there was a line of over 6 people waiting for pharmacy help. Hire more people to work in pharmacy.! Give your employees an effective way of providing feedback to management when something isn't working...

Poor, really bad customer service, poor employee attitude, drive-thru closes intermittently and suddenly.

Yesterday at 3:30 PM I approached the drive-thru. Closed! Then I struggled to enter the store (I am handicapped) and made it to the drug counter. There were 38 people waiting in line, moving slowly.

There were two cashiers. Two cash registers were closed plus the drive thru. Everyone was very busy, disorganized and stressed out.

Two additional cashiers would have been nice. Why don't they staff up properly? Maybe the manager needs to go.

I rely on information CVS publishes here. Open 24/7, drive thru closed for lunch between 1:30-2 PM daily.

I rely on CVS representations and have suffered damages.

Today I will file a MGL Chapter 93A suit against CVS for "Unfair and Deceptive Practices"

The handicapped community that relies on the drive thru has...

Worse than horrible. CVS Corporation is making more money than ever before because prescription volume has increased dramatically so why can’t corporate pay employees a competitive wage to make sure they can support the extra coverage to guarantee customer service? The latest is no calls to staff, you have to wait for the AI answering service to offer one thing after another just to get to a point that instructs to leave a message for a call back. I thought things were bad a few months ago when the would close the drive thru when they didn’t have anybody to cover...