Starlander Beck — Local services in Milford

I have to say , I been using them since i was 16 and now 52 , She always been great ,last winter she did 5 remote starts for me , some as gifts , I went in there weeks ago , ready to build my new system ,, she has a kid from back come out and help me , i brought a amp i had , they said was huge and was gonna be this and that , yet every time i asked , they give me no name to buy as a new one , we go in back to show me a woofer he has , The lady said she might have thrown out , He starts whining that the company replaced and said he could keep old one , it was good and his , all upset and more concerned of that , he says she will help you from here , she says then that she will call me with info and numbers , never does , so i bought a new system elsewhere , 4 - kicker solobaric 12” and a pro kicker amp 36000 , Sad as new help these days , brings down most great places , but at end of day she never called me back and i wanted a new system asap , I kept asking things and kept getting run around that day , I didn’t care about bigger altinator , 2 batteries , just get it and i want to drop off and do it , I use the same mom and pop places until something like this happens , Then i leave and let somebody else earn my business , i don’t ask for discounts , just want a great job , fair price , and be happy , Sad that it came to a kid whining about a free woofer that was his and could care less about the customer, when i got home , a buddy said , you sent me there and he also had a issue with that same kid , Also walked out , Funny cause the stuff i brought up that day , didn’t use any , bought all new , now i have somebody else install it that will want to help me , goodbye...

I made an appointment for 10:00 AM for 2 speakers, and called the following day to ask them if they could put in 4 speakers instead and retain the same appointment time. The owner said "yes". When I got there on time, the technician put the 11:00 appointment, a 3+ hour job in front of mine before starting on my car, citing the fact that I had changed my mind and fairness to the 11:00 customer. That would have been fine logic if not for the phone call I made in advance specifically to avoid that problem, and the fact that repair ended up taking only 1 hour and 12 minutes anyway even for 4 speakers. Therefore doing it at 10 when scheduled would not have inconvenienced anyone.

If I had known they wouldn't be ready to begin working on my car until 1:00, I would have been happy to have rescheduled or brought my vehicle back later in the day, which is why I called. A little better communication between the owner, the technician and me would have gone a long way.

For the amount I paid for the work, I do not believe I am being a Karen for being slightly annoyed that multiple hours of my time were wasted.

The quality of the...

I’ve known Diane and her crew since 2019, and they’re all very special people who are knowledgeable and know what they’re doing. They’ll always take good care of you and your issues, no questions asked. I had my car worked on a few weeks back, and my SiriusXM Radio was somehow knocked loose from its air vent, so I stopped by to see if they could put it back in place for me. JJ came right out, and in 5 minutes he had it tightly back in place, and I was once again on my way. Keep up the great work, guys, and I’ll see...