Lovesac — Local services in Millburn

We placed an order in January, later to find out the type of fabric we ordered wasn’t ever available on all pieces. The store initially tried to assist by providing another option, but it’s now the end of June and we still haven’t received the replacements and have been left with an unfinished couch. At this point instead of apologetically trying to correct the problems, they are now asking for even more money to complete the order, and for me to disassemble and return the incorrect fabric prior to them re-placing the order for my original fabric which is almost 7 months delayed (apparently the order had been cancelled at some point and I wasn’t notified). I’ve never left a review before but felt the need to do so in this case. Also noting the issues are not covid related as we allowed a few extra months leeway for...

WHAT A NIGHTMARE!!! STAY AWAY AT ALL COST!!! Back in Oct of 2020 we bought into the hype and purchased from the Short Hills store. They sent a few wrong pieces which shouldn't have been an issue, but they made us purchase an advanced replacement to correct the mistake. They assured us we would receive a refund. Since the store has high turn over of employees and the corporate office is basically a lights out operation, we are being told we are not getting the refund of $1175.00 because they can't figure out what their representative did. This is basically a glorified kiosk with no continuity of sale and a bunch of crooks. Stay away unless you want to be cheated and completely frustrated. The corporate office still has yet to...

Very professional and helpful. We Set the appointment and had the store to ourselves. The representatives were expecting us and took the time to explain everything, answer questions, which enabled us to make an easy decision. Continuous communication via text, and email after we had left the store. We know exactly when and what is being delivered. We would definitely refer people to this product. If this is an indication of what there service will be for future needs, we have to say we made the right choice. It’s more than just a product it’s a service and experience that fits the product and the extra value you...