Sara's Appliances LLC — Local services in Milwaukee

Very upset with the service and lack of attentiveness from this company. We literally had 3 dishwashers delivered, and finally demanded that they take the 3rd one away- and bought a working one from Kmart. We were told by the Kmart installation team that this company should have used a base kit, plus a different plug and pump tool (all of which is why they continually had to replace their dishwashers- they broke because of faulty installation). We also got a double door (left freezer; right fridge), and had their installation team install this item, too. The water filtration and ice machine began to leak a month after purchase, and the sales person came to our home, turned off the water, and asked for money for servicing. Today our freezer stopped working (4.5 months after purchase) and we were told via text by the salesperson that it would cost us money as we were no longer in warranty (yet we never signed even a contract and paid everything directly to sales rep). The man then replied saying he was outside of our home, instead of setting up a time to come fix our fridge, and said because we aren't in warranty that it will cost us money. Went online and used my bestbuy cc and bought a fridge for $450, and paid an additional $15 to have them arrive and remove the faulty machine, before installing new one (at the same time). This company wanted me to pay them to also remove their faulty products. Do not work with this salesperson or this company. This company is selling products and telling people they aren't in warranty...even though they never give a bill of lading or purchase order and/or proof of purchase. My husband and I were referred to this company by our contractor, and he's also been notified. This is the worst type of company to work with- I am also reporting them to the Wisconsin bbb...

I bought a stove this past Monday & was delivered on Thursday morning on time... it was hooked up and everything worked great but the oven didn't heat up... I called the store & explained the situation & came out today & took care of the issue!! I also got FREE delivery, a 1 year warranty on parts & they removed my old stove for $20!!! I found this place thru FB marketplace... This is a family owned small business... So yes, as a small business owner myself, mistakes happen...I would buy from them again as they have very reasonable prices, stand by their warranties, great communication!! If people want something new, simply go to Home depot , Lowes, Menards, etc... guess what? THEY also sell customers defective appliances !!!! If you care more bout how a appliance looks on the outside more than how it should actually work then go buy from corporate then!!! small minded people will NEVER appreciate the risks, hard work, commitment, loyalty that a small business goes thru daily just to keep their heads above water!!! I HIGHLY recommend buying...

So here I am again I took the last bad review down do to him asking me too said he would replace the fridge he did but now 2 days later doing the same thing last one did doesn’t freeze… 2 mo. WARRANTY and the fridge goes out in 5 wasn’t broke just ran out of free- on asked him to look at it I would pay never showed up saying I was being rude which I wasn’t just stated he sold me a fridge with out checking the free- on be for selling. fridge last years not months unfortunately this place gets them running for few months very rude bad business I have a child with special needs and need that fridge I DON’T NOT RECOMMEND THIS PLACE AT ALL THERE REASON WHY THEY ONLY DO 2 month warranty take your business else where save the headache… I’m also letting everyone kno on social media...